@Mskittie23 - Have you tried adjusting your signatures under your profile if you have a DocuSign account?   It might also be a security setting for the sender that is not allowing you to change it.   Can you contact the sender of the envelope? 

Hello @Mskittie23 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I have had a docusign account for several years.  In 2020, my daughter needed to do a docusign and I used my email address to help her.  Somehow my account name was changed to hers and I have been unable to change it back.  When I log in, her documents as well as mine are there but the profile lists only her name. The error message says “a user with the same profile name and email address already exists in your account.”

Hello @ncolocino ,

Welcome to the Docusign Community and thank you for posting your concerns!
The issue you are facing could be due to the reason that you allowed your daughter to sign a document sent to your email address that is also linked to your account. Can you provide more information on where exactly the name was changed and where you are trying to change it? Can you provide a screenshot? 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi there

I too allowed my sign to use my email to sign a document but on my Docusign account it shows up with my correct name and signature but on the document I’ve been sent to sign it shows up with my son’s name but my signature. 

Can someone please tell me how to delete my son’s name off my docusign signature?

Thanks

Miri

Hello @Miriama ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you confirm if you have their signature saved in your account?: Change your signature or adopt a custom signature

If you don’t please contact support to have any recipient account removed to free up your email so that you can adopt the correct signature: https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!