@Alexandre Souza Contact the DocuSign Admin on the account and have them send a password reset.

Is there an email address to contact the DocuSign Administrator?
I didn't find it on the Support website?

@Alexandre Souza Each DocuSign Account has a User assigned to the DocuSign Admin permission profile.  If this is not something you are aware of, I suggest checking the “?” in the upper right after login to see if a name or number is given.  Otherwise you would need to check with DocuSign Support, provide the Account ID to see if they can assist you with a Name of the Admin for that account.

​Hi @Alexandre Souza,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!