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This document is for demonstration purpose only.

Forum|Forum|2 years ago
May 13, 2024
12 replies
1253 views

I created a Powerform and is seems to be working but myself and the signers keep getting an email with

Subject: ***Test Document***Reminder: Please DocuSign: Dissertation Manuscript Signature Page

Email first line: This document is for demonstration purpose only.

Can anyone tell me how to fix this?

eSignature

Best answer by Alexandre.Augusto

So, you are using our Sandbox (Dev) environment. Those messages that you’re getting is due that.

You should move the templates to your Production environment then create Powerforms in your production account.

In the Templates area there is an option to Download a template. So you can download it from your Dev account then can import the downloaded template for your Production account.

The Powerforms you should created them again from your Production Account.

If doing that, those messages will gone.

Let me know if I answered your question.

Best,

Alexandre

D

David.Schmitz

Hero

@aamaralback Powerforms are a layer on top of a Template. Templates have an Email Subject and Email Body that is created based off the document added to the Template but this Email Subject and Email Body can be edited for all the Recipients or the email can be set on a per Recipient basis. I suspect the Email Subject and Body set on the Template is what is being sent to Recipients when the envelope is created. To check, edit the Template, scroll to the bottom of screen 1 where you see “Add Message” and c heck the Email Subject and Email Body that was set for the Template (and inherited by each envelope).

Alexandre.Augusto

Docusign Employee

@aamaralback

Also, adding to @David.Schmitz comments:

Was your Powerform created from a Sandbox account (DEMO account)?

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

aamaralback

Author

New Voice

Yes, possibly but I could not see a way to send it to anyone above me for approval or whatever.

This what it says about:

Account #3977314

The University of Texas at Tyler - Dev

Alyssa

Alexandre.Augusto

Docusign Employee

@aamaralback

How do you access that account?

Using: http://account.docusign.com (production environment)

Or

Using: http://account-d.docusign.com (Dev environment)

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

aamaralback

Author

New Voice

I login at this address:

https://apps-d.docusign.com/

Alexandre.Augusto

Answer

Docusign Employee

So, you are using our Sandbox (Dev) environment. Those messages that you’re getting is due that.

You should move the templates to your Production environment then create Powerforms in your production account.

In the Templates area there is an option to Download a template. So you can download it from your Dev account then can import the downloaded template for your Production account.

The Powerforms you should created them again from your Production Account.

If doing that, those messages will gone.

Let me know if I answered your question.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

C

Christopher.Alpizar

Docusign Employee

Hi @aamaralback,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

T

teresab46

New Voice

i was sent a lona approvalletter contractto sighn the other day by common wealth bank from mark Wilsonit said for demonstrationpurposesonly or test documentwhy is that

T

teresab46

New Voice

i was sent a loan approval letter contract it said for demonstrationpurposesonly or test documenti signed then it said everyone gets a copy of after everyonesigns then after i got an email saying everyonesigned and it showed completed it disappearedout of docusign

T

teresab46

New Voice

why did my document disappear

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