Hi @corsec !

To provide uninterrupted service, your monthly or annual Docusign subscription renews automatically on your billing anniversary date to the latest equivalent plan.

To check when it’s your billing anniversary date, please access Settings > Plan and Billing, and check your last invoice date issue.

For more information, please access: 

• Does my Docusign subscription plan automatically renew?
• View Plan and Billing Information

Let me know if I answered your question!

Light User 115 here - 

I had the same problem and VR’s response doesn’t really address the issue - the limit is 5 sends a month, not annually.  

Does the 5 sends renew on a calendar month basis or on a monthly basis based off the subscription date?

In either event, I should not show 0 sends left . . . is docusign just slow to update month to month?

Inquiring minds want to know!!  :-)

Hi @Light user 115 !

Docusign subscription renews automatically on your billing anniversary date. In other words, if you purchased the plan on the 10th, your plan will only be renewed on the 10th of the following month.

To check when it’s your billing anniversary date, please access Settings > Plan and Billing, and check your last invoice date issue.

​Hi @corsec,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!