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Question

Number of recipients with error message

  • 13 September 2024
  • 1 reply
  • 39 views

I have subscribed to the eSignature Standards package and the package will be renewed on 19 Sept 2024. I have used 92 of the 100 envelopes provided. On 9 Sept 2024 I can still create envelopes with up to 30 recipients, but today (13 Sept 2024) I can only create envelopes with 10 recipients. If I enter more than 10 recipients, a notification appears saying "The recipient limit on the envelope has been exceeded" and in the 11th recipient box and so on, "There was an error saving one of your recipients. Please try again." Kindly need your advice for this matter. Thank you all!

Same issue; I’m on the Standard plan.


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