eSignature

I'm a beginner. How do I turn a document into Docusign

After Android Docusign app shares a document that was signed and supposedly sent to a specific email address you inserted, how do you know that it was sent and received by that person? I received my copy, but can not tell if a copy was shared to the other individual.

How can I retrieve a signed document from 2021?

We would like to change the email address for all account users,The firstname.secondname@ remains the same for all, it is just the @xxx.com part that is changing (xxx only). Is this possible for me to action, if not, can DocuSign on our behalf?We need this actioned asap.Kind regards,Priscilla.

I have been asked to have the recipients email address on the certificate of completion. Can this be done?

I recently had envelopes transferred to my account, but I am unable to download the entire Docusign packet or see all of the documents unless I am signing the document. Does anyone know why this is happening?

How can I save the completed document as a separate PDF, instead of merging it with the document I sent out.I would like to ensure that the document I send out is a single PDF, and the document I receive back is also a separate PDF.

I signed a document using a DocuSign link provided to me and then I logged into my DocuSign account to view the completed document which was there.  But when I attempt to view or download the document I’m met with this:{"errorCode":"RECIPIENT_AUTHENTICATION_REQUIRED","message":"Recipient has not passed authentication steps."}If I’m already logged into the account why is it not letting me see it?  And why isn’t it not walking me through what other authentication steps are required?

Where can I edit or add in drop down menu’s to documents ?

A recipient I send to twice a month has a new email address. When I type in her name her old email pops up. How can I update the popup to be her new email? I've sent her documents with her new email, but it doesn't pop up ever. Thanks.

Hello, My colleague is unable to immediately sign his own DocuSigns when he adds himself as the 1st recipient.He is able to click “Sign Now” as seen in screenshot 1.But does not have the signing box like I do as seen in screenshot 2.Could you please advise?

I created a file and the preview showed the fields in the right place but when the person signed it and I tried to print it, everything moved from place and the signature is not clear. What can I do to know where the sigature will show in the final version of the file?

When I send a document after they have signed to my clients they are being asked for a password to open?  I can’t find where to unclick that option? This is new in the last month, I’ve used Docusign for years, anyone else experiencing this?  When I call they have no idea what i”m talking about.  HELP

Hello DocuSign Community,I would like to know on controlling access and signups using our organization's email domain.How can we stop users from signing up for DocuSign accounts using our domain email (e.g., @ourdomain.com) without admin approval or outside our managed DocuSign account?How can we prevent users from creating external (unmanaged) DocuSign accounts with our domain email address and ensure they are only added under our official account?Is there a way to claim and manage our domain to enforce this?Thank you.

We have randomly stopped receiving our daily ‘envelope sent’ report and it is coming up with this message. Can anyone advise why or how we go about fixing this to continue receiving the reports?  

Hi,Do any of you know if DocuSign has sent out a communication regarding some changes in the user interface? I noticed today that there have been some slight changes in layout and changes to certain functionalities. For example, 'Manage' is now 'Agreements,' 'New' is now 'Start,' etc. If there is a communication about this change, would you be able to share it with me or let me know where to locate the document? Thank you,Amy

Hi,We have recently starting using doc u sign to capture supplier bank details.  However our Manager still insists we telephone each supplier to confirm their bank details.  In case the information on doc u sign has been manipulated.This is a very time consuming task as we may have 40 new suppliers a week.Is it possible for someone to intercept and change bank information? Or how can i prove that doc u sign is totally safe.Thanks   

The envelope signer e mail address has changed. How I can avoid, to get for a new envelope the suggestion with the old e mail address? Because otherwise I choose the old address for the signer by mistakte. 

After 3 years of using Docusign, all of the sudden we are getting messages from random people across the organization that say they want to “join your DocuSign account”   Does anyone know why this has started happening and how we get it to stop? Thanks

‘Sign (they stopped using my full name, so I guess they just want to use last names, regardless of how rude it sounds) no longer gives me the option to Cancel my account. Instead, they continuously charge my credit card. This means that if I let the available credit slip below what ‘Sign wants to charge me, I will then be charged that amount - even though I do not use their service. For the love of your greater deity (if you have one) - how do you get ‘Sign to stop charging you or otherwise let them know you no longer need their services?Thanks!Sean

The DocuSign eSignature process is triggered in our CLM environment, which means the integration involves certain fields to be mapped before triggering the routing for signatures. For this record type, the Effective Dates value is populated based on when the second recipient (Officer) signs the document. Once the Officer (second recipient) signs the document, a contract admin is responsible for updating the Effective Date before the document gets sent out to all parties as a fully executed document. Initially, I was going to set the Contract Admin as the 3rd recipient as a ‘Certified Recipient’ which would cause the executed trigger to wait until the CA accepts the document. I see a few issues with this process but want to run this by anyone for advice. Issue: When a document is sent out for signatures and after the first signature is received, how can the contract admin update the envelopes ‘Effective Date’ (remember, this is triggered from a CLM environment, so a DocuSign template is

I’ve been USING docusign for a number of years now as a customer.  Now I’m sending them TO customers.  So far it’s been a really good tool for allowing my customers the freedom to complete a transaction that doesn’t require yet another visit to a store and for me to alter jobs and get a signature for signing off on change orders. Wonderful.To which, I recently had a customer ( elderly, 1st time user ) some how calling me after signing that they some how ended up paying $300 to put the signature on my document.  This raised a large level of concern as I’ve never had a customer have this experience.  I sent myself the same document, but it was as clean as I’d expect it to be, with nothing veering the customer to pay.  I’m supposing that as a first time customer, the site brought them through an onboarding page, where they wandered into signing up for an annual standard subscription ( based on the $300 price tag ).Is there a repeatable way to help new users from accidentally creating a pa

A contract was sent for signature via DocuSign to one of our directors by the counterparty.However, we also require the signature of a second director on the same document.If I upload the document already signed by the first director into a new DocuSign envelope and send it to the second director for signature, will the original certificate of completion be lost? Or is there a way to preserve the integrity of the initial signature within this new process? Moreover, from a legal standpoint, the three signatures would still be valid, having been collected at different times, by different individuals, and in separate envelopes.! 

Can a manager sign on behalf of his client?

How do I sign a document that I am sending out for recipient signature?