Hello @Elaine.S,
Thank you for reaching out to the Docusign Community.
To better assist you can you provide the envelope ID?
Under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving Docusign Notification emails?
How to find your document’s envelope ID: Where can I find the Envelope ID?
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Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
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