Hello @Elaine.S,

Thank you for reaching out to the Docusign Community.

To better assist you can you provide the envelope ID?

Under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving Docusign Notification emails?

How to find your document’s envelope ID: Where can I find the Envelope ID?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Elaine.S,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.