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We are looking to Downgrade our Business Pro account to the free account prior to the subscription expiry. I know we don’t lose access to documents already held. However, there is only one account number and 8 users with email addresses. What does the history stay under?
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If you check in the settings do you see the option for Envelope Transfer. This can be used to move all the envelopes to another user and keep that user on your free account.
Robert
Hi Robert, there is no option for envelope transfer.
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
HI Christopher, I’m all good now. Matter has been resolved under Case no: 14361858
Hi
Glad to hear that, have a great day.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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