Hi @Ciro3501 !

Thanks for sending us a message.

First, you don’t need to subscribe to a plan if you received an envelope to sign from another account/person, this is only necessary when you need to send envelopes for signature.

Could you detail whether this error only happens with this envelope or if it’s happening with others as well? Additionally, are you being asked to sign with an advanced signature, i.e. some external token or software to complete the signature?

Server errors can happen in different scenarios, such as internet fluctuations during the signature cerimony, or sometimes firewall/antivirus blocking when you are trying to make an advanced signature. The first tip I give you is to try to sign again. If it still fails, try using another browser or another internet connection, if possible on also another device. If the problem still occurs, my suggestion is to contact the customer support team so that they can assist you more assertively.

Hi @Ciro3501,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

This is happening to me. Over the last week I've tried to send signature requests and whenever I get to the assigned document page I get this error. It won't let me save it as a draft or sign and send. I'm using the app and have tried refreshing it and going back

Hi @Beyondhappymt,

Thank you for following up.

This error is usually triggered by connectivity problems, usually caused by device, browser or network specific issues.

To start troubleshooting I suggest you re-try through a different device, browser, and network.

Please try these options separately, as they may lead you to the root cause of the issue.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

User is unable to sign a document via SAP SuccessFactors. When attempting to do 'Sign and Accept' they get an error message that mentions:
"Error Code: 404 Page Not Found"
 

Hi @kiranps,

Thank you for following up.

The error being referenced is usually solved by following one of these steps:

*Using a different browser

*Using a different network

*Using a different device

Depending on which one solved the issue, we could pinpoint what the root cause of the problem was.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi 

The issue still persists eventhough we tried all the above three options .

Regards

kiranmai

Hi @kiranps,

Thank you for following up.

If you try sending an envelope directly from the eSignature dashboard, and the issue doesn’t persist, SAP SucessFactors Customer Support will be in the best position to point out what the root cause of the problem might be. If after consulting with them they can specify what is preventing them from completing the signature request, we will gladly look into it as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi,

We hit this issue recently in Prod and TEST instance and found an SAP KBA related to this error; permission of account used for SuccessFactors-DocuSign integration needs to be updated

3482563 - External candidates are unable to accept Online Offers with E-Signature - Recruiting Management

The proposed resolution seems to be working.