When a signer “declines to sign”, other recipients are sent a notification that is has been declined by someone, but the reason itself is sent only to the sender.
Is there a way to ensure recipients also receive this notification? Particularly interested as we use powerforms, meaning the sender can be a generic user and not the true “sender”
Thanks
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
You can change the Email Resource file to possibly include the reason with the help of a HTML expert, but an actual setting that allows you to control if the reason can be added or not unfortunately does not exist. Please view page 50 and 111: Resource Files
Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
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As another side note, only recipients who have signed before the document was declined get the Declined Email notification.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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