Core Capabilities

Hello,Is there a way to make a field required when there are several options to choose from? In the screenshot above, they are required to choose one of the options, however how do I make this section a requirement without making just one of the check boxes required? 

Hi i am trying to create templates in DocuSign for contracts but the text box to fill in the details are not flexible eg- sometimes job title can be longer then the space created in contract to fill in the text box nd it over laps with with the text in background  is there any solution to it? currently our DocuSign is not synced with workday or any other system we just stared with e-signatures. Thank you!  

Hi,I am trying to change the email that I setup the account with. A code is sent to my new email - I enter the new code…...continually get unkown error. Any ideas?ThankyouAngus  

I am sending docs myself to let otherssign, how do I receive in my own DocuSign the docs that I have to sign from another employees i.o. receiving a notification to sign to my e-mail?

hi i’ve received an email saying‘You must have your identity verified remotely by a certifying agent from the company IDnow, a DocuSign partner, then create a qualified electronic signature which will be stored in your personal IDnow account.’how do i go about doing this. any help much appreciated

I was the recipient of kba verification and know that I answered all the questions correctly. I was denied access because it said that I answered one or more questions wrong. Where does Docusign get their information about me? How can I get ahold of someone from Docusign to correct the information so someone else doesn’t get verified as myself?! I have lost credibility in this service. 

Hi guys,is it possible to set an email notification for people who are in copy of an envelope (not signing) when first signer signed the document? We have different settings depending on type of document of who is signing first if us or the prospect and people in copy don't see the current status. Maybe if people in copy could access the Docusign/envelope status or they would need a seat? Thanks a lot! Kristýna

Even though I went into the settings and turned off email notifications for viewed, I’m still getting multiple emails (I’m an admin and an individual sender). Pls help! I’m getting inundated with 3+ notifications for each envelope I send out - which is a lot.

How can I unlock the function to add a numeric field to a PDF document?  Thanks!

We would like to change the email address for all account users,The firstname.secondname@ remains the same for all, it is just the @xxx.com part that is changing (xxx only). Is this possible for me to action, if not, can DocuSign on our behalf?We need this actioned asap.Kind regards,Priscilla.

Hello, Trying to find out if it is possible to have an initial name field pre-populate names throughout the rest of a template and/or bundle. Any help would be incredible! 

I subscribed to the Business pro but I have still no access to the options I paid for…Still limited to 5 envelopes… and now I cannot send anyting anymore...

Hello.   I have two different businesses.  I am happy to use a single (the current) email address for both businesses however I require that my footers, contact info, etc (stuff) be different on my documents depending upon business.  I would prefer to have different profiles completely with different emails/passwords but I suspect DS will require an additional paid account.  What is the best way to achieve this goal?  TIA

How do I continue a document that I started signing and selected finish later? 

Hi CommunityI am a new DocuSign Administrator and in need of some guidance on the deployment process of eSignature Templates from Dev to Production. The templates in question have many conditional document custom fields, hence I was looking for ways to promote the tested template to Production, rather than having to create everything from scratch. Appreciate any help/resource as I couldn’t find anything relevant in DocuSign University regarding the same.  

Since 2007, I had a free account. I signed-up for a paid account and all my signed documents are gone. How do I get them back?!?

In Settings where it shows the account number. It shows a company name that I am no longer affiliated with. How can I change this? I have taken a screen shot below to show.

Who’s mad as HE!! and not gonna take it anymore?Docusign has DISABLED the ability to download completed documents.  So, we are to print and scan these documents?  My files are usually in excess of 30 pages.  This is absolute abuse to our planet and disrespect to your customers.

For each envelope I send, once I get a client signature I need an Executive on my team to sign. However, I don’t like to have the DocuSign automatically routed to the Executive. We need to ensure it gets sent at the right time so it gets viewed immediately. The current workaround is that in between the client and the Executive, the document requires my initials, that way I receive the document and can send it off when I need. However, my question is if there is a formal way to do this? Is it possible to adjust a setting so that I can manually send the envelope to a second or third signatory without having it routed automatically? Thanks!

I'm a realtor, some documents need the clients initial on each page, (sometimes 4 clients).  How can I make a template to include all recipients initials, instead of dragging and dropping each one 

Hello all,I have paid for a esignature plan with one seat $120 USD per year. I paid in full for the year.Question - I though my envelope allocation refreshed every month but its been over 4 weeks and the allocation has not reviewed. The account doesn’t even provide a date when the refresh will occur. Can someone please tell me how the refresh date is calculated?

I keep having the word “null” populate in-between my first and last name on documents. I will go back to where my name is added to a document, and it will remove the “null” and then during the signing process it will re populate. Any suggestions?

i added a document today. our later I got a phishingmail asking a signature.  (Image removed due to email address) 

Hi,Is there a way to download a list of waiting for others to sign, on to an excel sheet? Thanks 

Before I would let people sign the contract I would like to show them the package we'd like to offer them. Is it possible to add this image as an extra page before the signing process starts? See an example above of where this would fit in. Kind regards