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I was able to add all of the fields to my document yesterday. But now I’m unable to add a number of different fields. There is a little lock sign next to field and its saying I need to upgrade my account. 

Hi @DJCDental,

 

Welcome to the DocuSign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you are no longer able to use as many fields as yesterday, but I will help you locate the root cause of the issue.

 

There are 2 possible causes for this issue, either you are sending an envelope in a second account, or, your account was using a Free Trial or expired subscription.

 

You can confirm if your account matches one of these scenarios in Settings>Plan and Billing.

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | DocuSign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

Hi @DJCDental,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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