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Hello- When I go to attach documents and choose Dropbox why does Docusign not have those files in alphabetical order as the appear in my Dropbox? It is extremely frustrating searching for the folder and then file I want to download to Docusign.
Solved
Alphabetical Order of Files
+2- Newcomer
Best answer by Alejandro.Ramos
Hi WFetzer,
Thank you for following up.
Our integration should reflect your Dropbox document lists as they are sorted in your Dropbox account.
We can help in investigating the root cause of the issue.
To do so, please create a case and have a Support Expert take a closer look at your setup.
https://support.docusign.com/en/contactSupport
If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.
- Community Moderator
Hi WFetzer,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your Dropbox documents are not listed as expected, but I will clarify the topic for you.
The default Dropbox view will be based on your folders, and the lists will be sorted alphabetically. There is no known workaround to this behavior. Nevertheless, feedback that can improve our users’ experience is always welcome. I encourage you to consider submitting your idea to be reviewed by our development team for possible implementation. If you’re a DocuSign Administrator for a corporate plan, you have the additional option of filing your request through a support case, or by reaching out to your Account Team. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
+2- Newcomer
Hello- The Default Dropbox view is alphabetical. However, when I go to Dropbox from Docusign the files are all out of order and not alphabetical.
- Community Moderator
- Answer
Hi WFetzer,
Thank you for following up.
Our integration should reflect your Dropbox document lists as they are sorted in your Dropbox account.
We can help in investigating the root cause of the issue.
To do so, please create a case and have a Support Expert take a closer look at your setup.
https://support.docusign.com/en/contactSupport
If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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