Core Capabilities

(Basic free plan)   Can you as the sender, opt out of receiving a copy of the signed document?  Because we sending forms that require SS#, I'd rather upload the document from our Docusign account.  An email always includes an attachment of the signed document that includes all of the sensitive information

I’m having problems uploading documents from our OneDrive. I’d like to have all forms uploaded for easier access.

I have a situation where I have a radio button group of 5 radio items, lets call them option A, B, C, D, E, F.At the bottom of the page, I have 50 fields, such as checkboxes, text boxes, etc. I would like to setup a condition so that the 50 fields show up to the user ONLY when the user checks Option C at the top. With your current conditional logic tools, I can show those 50 fields based on 1 radio button choice, but in this scenario, I would like to hide the 50 fields based on Option C, and show them based on Options A, B, D, E, F.Please assist as I cannot find anything on this topic so far. Thanks

Hello, I need to sign the same document in three different capacities, meaning three different signatures for me including one under a power of attorney for a relative.  But when I click on and open the document, my Docusign signature defaults to the one I use for myself and not the one I have adopted that includes a POA designation typed after my name.  I don’t get an option to select which of my three signatures to use when I first open the doc.  How can I toggle between the three signatures, as appropriate?  Thank you for helping!

I am having this happen with two envelopes.  Both signers have signed the documents, but I have received nothing back.  One emailed me a copy of the Docusigned document - it all looks correctly signed.  But the history of the envelope still says ‘Needs to Sign’.  I have received nothing back. 

Hi,Can anyone let me know how I can change the auto navigation settings for recipients. I would like to change it to stop at the top of every page rather than just shooting from signature box to signature box. From what I have read it’s possible but for the life of me I cannot find the settings to enable to me to make this change.Many thanks.

Hello,We do some post processing of signed documents and we noticed that one customer has e-signature picture/stamp rendered as Annotation with type Stamp: /Subtype /Stamp /Type /AnnotHowever, all other customers including our dev account render e-signature as image object/Subtype /Image /Type /XObject My question: is there any setting that controls this behavior? Or is it some regional differences?Thank you.

HELP!!! I am trying to locate a VERY important document that I signed from my landlord on your site. I don't know where to look on Docusign. It's a copy of my lease agreement. Can you please tell me where it is stored? I've looked EVERYWHERE and spent hours on your site trying to find it. I'd really appreciate it if you can help me. Thanks !     

Hello I’m currenlty using “Personal” annual service plan. It’s already August, a new month but there’s no new envelopes that i can use - showing “0 Sends left”. is there anyone who can advise?  BR  

Good morning. We created a Label in Argentina and we have 32 artists.A few days ago we released 3 compiled albums and 2 artists asked us to send them a document to transfer the Copyright rights.We are dedicated to making music and we are new in this commercial matter.We want to know if there is a template so we can fill out and send as soon as possible given that artists are fighting for their rights as authors.Please, someone help us!

Hello,I’m guessing that there is a way to specify that the sender doesn’t need to sign an envelope, but I’m not seeing where to specify that.There is another member of our organization who is added a recipient who will sign, but we don’t both need to sign.Thanks!

Does anyone know if we can go back to the old view in esignature Agreements.  The new view takes up to much space causing me to scroll to see everything.  I have multiple folders on the left that I file completed envelopes in, I send documents for 10 different companies.  With the update I can’t see the folders without constantly having to scroll and then click the Show More.

A licensed DS Sender is being told in DocuSign that they have no available envelopes and need to upgrade.  Currently we have 366 of 1700 envelopes sent. I did open a support ticket but was hoping to find a quicker resolve for our user. 

I received an email from 000000@00000 with this subject: Account action needed: You’ve exceeded your Envelope limit. I have attached a file with the internet header. My first clue? I have not used DocuSign this month.Has anyone else seen this email?magort (email removed due to personal information) 

I’ve added my company’s brand as the email logo but when the email sends the logo is huge! How can I adjust it to be the same size and look as the DocuSign email logo?The file size is 44 KB.

Not receiving emails from expired links, also not getting new links to sign documents (this is affecting more than just me in my organisation but Docusign is working fine for others). Made sure not on blocked email list and on safe receipients list but this has made no difference.

Dear All,I’m writing you because I need to know the difference between the two sections in Docusign:Some colleagues had a problem with the visualization of the powerform in docusign and it seems that the problem was because are added the users in the section number 2 and not 1.We thought that the section one and second had the same aim, but it seems not, also reading the yellow warning message. We don’t know what is the difference, if is there.Can you please help us to understand?thx

I’m leaving the employer.  We have only one user/admin.  How do I transfer the user/admin name to my replacement?

Hello,My document is open to the general public as I am trying to collect signatures for a petition-style document. Does anyone know hoe to create them and allow signatures when I don’t have specific email addresses? Thanks in advance. 

Hi  I have scenario in which one of my client is unbale to access the docusign account as the admin user has email address has been deactivate. The client is not aware of any other admin user, if it exists.  We have done salesfroce to Ducisgn integration using Salesforce Docusign App. Can anyone please help, How can I get access to dosucisgn admin. 

If an organization wants to establish a ‘governance’ hierarchy of ‘docusign’ focal points for addressing the configuring and implementation of docusign -- across the organization, as follows:Tier 2 (head) -- designated at the department level with many Tier 1 focal points (docusign admins) -- signated at divison level) -- and reporting into Tier 2 (head) above -- only for docusign related mattersThen please specify what should be the typical ‘role description’ of each of these levels -- Tier 2 and Tier 1?

Hello, We need to download CLM via API. We have CLM Access already and we also have a demo/sandbox but we can’t access the CLM via API in the sandbox. Somebody from docusign told me that we need to get added to the existing CLM sandbox that was provisioned when our org bought it but I don’t know how to do it. Just an FYI we’re able to authenticate and get token via API. here is the sample endpoint that we are trying  And here is the result in Postman: Hope somebody can help me.  Thanks in advance

Hi!I am new here. I've just created new document for signing.How can I check for myself that everything is ok with my document (every fields at their places, everything is clear what and how to fill etc) before agent sees one and starts to bombarding me with questions (how should I fill this?, what is the field for? and so on)?In general, I would like to see what signer sees and do everything (fill in fields) signer should do before real sending. Yes, and sign in too.Is there some standard option for checking? If my question is standard one of in FAQ please share with me the link where one cleared. And my apologize, I tried to find but got no useful info.

The DocuSign Template Assistant for Word has been a gamechanger in terms of making a fillable template for the sender but I’ve run into some issues that seem minor but I can’t resolve.I’ve created a large number of Sender Fields but as I get more comfortable with the template options I’ve wanted to go back and edit field descriptions, sender field names, etc..  The sender fields are all still “active” in my document but many aren’t in my sender field list for me to edit. Can you re-order the sender fields?  I worked on the more simple fields first and then came back to the ones that were better served by using rules but now the document completion will be all out of order.Any advice would be appreciated.Jody

As a sender, we sent multiple Docusign links for signatures every week. But we couldn’t find signed copies if the contracts were not signed recently. Making our jobs very difficult because we need to pull out completed contracts which were signed before.