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Is there a report or way to view the history of the email reminders that have been sent out for individuals. We are using Web Forms. 

Hello @Cameron Williams,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you want to include the reminders in the envelope history or if there is a report that can be used.

The closest option would be to add them to the envelope history, this feature must be enable at the backend of the account, the feature is called Include Reminder events in History, per the community guidelines (https://community.docusign.com/site/terms) the Account Admin will need to contact Support directly for Billing inquiries, Account Change Requests, or Feature enablement. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

  • Please see the following announcement regarding important changes to
    Docusign Live Inbound Phone Support:
    https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
    Phone-Support?language=en_US

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Hi @Cameron Williams,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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