Skip to main content

Hi, I am using a Microsoft Power Automate flow to generate a document, create a Docusign envelope, attach recipients and tabs for their signatures, and send it. I have 3 recipients set in a signing order. I have custom email bodies requesting they review and sign the document.

 

My issue is this - when the envelope is completed, Docusign sends an email automatically. The body starts with ‘All parties have completed edocument name], but the text from the original email remains. The only link to the document is to review the completed version, but to mitigate any confusion, I want to remove the original email body (the request to sign) from the completion notification email. 

 

I’m looking for a solution that either: can remove the original email body from the ‘completed’ email or turns off the ‘completed’ email notification, so I can send it through Power Automate with custom text. 

 

Thanks!

Hi @emhaya,

 

Thank you for reaching out to the Docusign Community.  

 

You can manage your default email templates as part of your account branding configuration in Settings>Branding>Email Custom File. For detailed steps on the available notification templates, see:

DocuSign Email Resource File Guide

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 

Compare eSignature plans & pricing  

Feel free to let us know if you need further assistance with this. Thank you for using Docusign, we hope you have a wonderful rest of your day!

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 


​Hi @emhaya,

 

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 


Reply