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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

23 days ago

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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

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Philip BlasbergNewcomer

asked in eSignature

Updating billing details for issued invoice

Hi,How can I update my billing address for an issued invoice? I tried to open a support case but I get an error message at the Support Login screen. Is there an email address where I can contact customer support?

Nwesley43Newcomer

How do I change the time stamp from PST to EST?

342

9 months ago

jwilliamsNewcomer

asked in eSignature

Certificate of Completion needs to say "passed" not complete

After everyone has signed an uploaded document I need the certification of completion to say “passed” not just “completed” is this possible?

944

9 months ago

David WalkerNewcomer

asked in Rooms

my forms are not populating check marks on my documents, how do correct the form

real estate contract forms are not filling in properly, leaving out check marks in needed boxes.help

2124

9 months ago

bfox8Newcomer

asked in eSignature

Only has initials set up but no signature

I set documents to a person and she only has it set up to initial not sign. She is using the phone app. How can she add the signature?

1112

9 months ago

TbrianaNewcomer

asked in eSignature

Adding a recipient for signature after the document has been sent out

Hi. Sent out a document for multiple signatures and realized I didn’t send it to one of the signees.I have received most of the signatures; How can I send it out to that one person now?

PaulNewcomer

Hi For your standard and business pro plans it states 100 envelopes per year per user for up to 50 users. If you have only one user why can they not be allocated the total envelopes in the plan, i.e 5000.Seems a bit odd and restrictive for small businessesRegardsPaul

14639

9 months ago

mariella cerquaNewcomer

asked in eSignature

Legal Disclosure

I am trying to edit the legal discosure adding a the email address and other information into the brackets in the fields in the HTML text. But as far as I try, there’s no way to see the added information in the summary.Please, any suggestions?Thanks,Mariella there’s an update to this. I managed to update the HTML text but I would like it to show without the double square brackets. Would this be possible? Before my amendments the brackets didn’t show in the summary.Any ideas how they can be deleted and the text still be visible?Thanks,Mariella

1058

9 months ago

bevett1964Newcomer

asked in eSignature

Template Fields Disappear when adding document

I am attempting to add a second document for signing to an envelope. I made a template for this second document that has all the fields I need. I add this document and use Choose Template from the Upload drop-down menu. But when I add it, it just gives me the original blank pdf, with no fields. Where did they go? What am I doing wrong?

4312

9 months ago

LfromMNNewcomer

asked in eSignature

Change signature and time

How do I change the signature?How do I add a date?How do I resubmit a document that was already finished?

1144

9 months ago

RoseFrequencyNew Voice

asked in eSignature

Signature Pages

Hello all, What workaround do you use with signature pages? I have users who need just a signature page and plan to merge it with the main document later. This requires the DocuSign to be broken which technically voids the document/signature. This is a constant occurrence that happens, and I am not sure how to advise when this is a constant use case. They want it eSigned first to get signatures.

1932

9 months ago

Sara KelmanNewcomer

asked in eSignature

How do I create my own signature so I can be the signer?

I need to docusign a document. I need to use my signature but another persons signature drops down. How do I create my own signature so I can be the signer?

312

9 months ago

ksprinkle1993Newcomer

asked in eSignature

Older Documents

Is there a way to pull up all the documents ever sent to your email from Docusign? The document isn’t showing and it was 4 years ago.

1822

9 months ago

LilyS.Newcomer

asked in eSignature

Can't send a document even after purchase order confirmation received.

Even after purchase order confirmation received, it says I have zero sends left!Please advise!Thank you!

262

9 months ago

ChicgeekNewcomer

asked in Identify

ID Evidence with Liveness - copies of ID stored

We are currently testing ID Evidence in our DocuSign account. In order to allow this to be used across the organisation, our compliance team need a short summary around where the ID Evidence data is stored to ensure our privacy policy is up to date and to satisfy a few other requirements. From the documentation we can see that it says it is stored in 'the DocuSign service' and only the sender can access. However, I can't see anywhere that refers to what the 'DocuSign Service' store is other than (for us in Europe) it's a data centre in the EU. Can someone help me explain in layperson terms where the ID data is stored, in what format, and how security is guaranteed? I have raised a support call a few days ago but I’m just being directed to the support pages, which doesn’t give me what I need, and this is holding back my testing now.

442

9 months ago

VicksterNewcomer

asked in eSignature

Question about signing a document.

Sage Sure has sent me a document to sign for homer insurance. I have completed my part and sent it back to DocuSign.com. It did not have the agents part completed which is the first part of the form. So it keeps coming back to me to sign, but I am finished in all my areas. I called the company and told them that I keep getting this sent back me. They said it was alright now, they completed their portion and returned it. That was about two weeks ago. I have received the same document again, with the same request. The company is Farmers/Sage Sure. My name is Vicki Wasson

231

9 months ago

TinaNewcomer

asked in eSignature

My recipients do not show up so I can add the sign prompts.

I have created an envelope and I wanted to add the signature prompts for my recipients. However, will Ipull up the draft, recipients do now show up.

112

9 months ago

tierneywelchNewcomer

asked in eSignature

Part 11 Signature - turning off date/time feature

Is there a way to reduce the Part 11 signature to be just the signature without the date and time for other types of signatures needed, eg Board Consent, etc.? Thank you!

952

9 months ago

kblakemoNewcomer

asked in eSignature

Including information in a template

I’m trying to include information in a template that I already know before sending it to the person I want to have sign it. I’m not sure how to do this.

242

9 months ago

CindyChasmNewcomer

asked in eSignature

Viewing Document as a "receive a copy" recipient

When creating an envelope, is there a way to have all those that are labeled “receive a copy” to view the document before the signer? To clarify, I sent three envelopes that need to be viewed by everyone as well as the original signer. Please help. Thank you.

8444

9 months ago

Taylortank23Newcomer

asked in eSignature

I can't sign after I send an envelope to someone else to sign as well

I used to be able to send documents and then log into Docusign and sign all of the documents I sent out. Now I am unable to sign anything through my profile and I have to go to each individual email I get to be able to sign every document.This is time consuming, and would like to be able to again log into Docusign profile and sign all documents that I sent out to others.

1032

9 months ago

ABEDENewcomer

asked in eSignature

Signature outside of margin

Is there any way to shrink the size of the signature box so that it is within the margin?

212

9 months ago

GFH InsuranceNewcomer

asked in eSignature

Seeing employees documents

As an administrator, how can I access my employees files to look at, for an audit?

972

9 months ago

GiovannaNewcomer

asked in eSignature

How to create a template

Hello everybody! Im trying to bulk sending documents update but I cannot create a template. Could this be due to the fact I do not have the option CREATE A TEMPLATE??? If this is so, How can I get it? Thank you very much!Kind regards,Giovanna

stephane1919Newcomer

HiHow do i check if my system Docusign is eIDAS compliant ?ThanksStéphane

1776

9 months ago

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