I sent a document for signature to someone that used to have a paid Docusign license account.
When they try to sign, it tells them they no longer have access to Docusign Prod.
It seems like Docusign remembers they had a licensed account before but it’s not active so it won’t let them sign.
How do you fix this so they can sign as if they didn’t have a Docusign account?
P.S. They’ve cancelled their Docusign account.
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
My apologies for the late reply!
Are they being requested to login?
If so, by any chance does your account have a login requirement?: Authentication Settings
Let me know if this helps. If you need a little more assistance, please provide more details about what’s going on.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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