@JackiB 

Changes can only be made before the signature is completed. If your signer has signed and clicked on ‘finish’ the document cannot be changed. Prior to signing, you can choose “correct”, make changes, and resend.

If you have more than one signer - for example: John and Mary: Mary adds her signature and clicks ‘finish’ - you can not longer correct Mary’s name/information. But you can still correct John’s name/information.  If you make a correct and resend only John will receive a second email link to the corrected forms (Mary will not receive any notification).

hope this helps

mr1

Hi @JackiB,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.