Docusign Signature Not Cursive, Defaulting to Standard Print

Question

I use Docusign every 3-6 months for standard signatures requested on documents. In the past, my signature used in Docusign is the script signature I have selected. A new document sent to me, that has two signers (myself and another individual), is not accepting my script signature and is defaulting to a standard type. However, the other signer is able to use a script signature. I have reset my script signature several times, however, the document always defaults back to a typed signature. A normal type signature is not even an option in my list of created signatures. Any suggestions? Is this a setting the original sender of the document has unknowingly selected? TIA

mr1 · Accepted Answer

@cskAccording to the help documents these are the reasons a signature can’t be changed:https://support.docusign.com/s/document-item?language=en_US&rsc_301=&bundleId=yca1573855023892&topicId=tpz1620246007465.html&_LANG=enusThere is certain scenario where you cannot change your signature. Follow these steps to determine why you can't change your signature:Make sure you have an activeDocusignaccount. If you do not have an account at the time of signing, you cannot change your selected signature. See theSign Documents for Freearticle to learn about getting aDocusignaccount.Check with your account administrator to ensure that your recipient name is not locked. Some senders lock recipient names.You cannot select a saved signature if you are the only signer.Change your signature for a document you must sign by sending yourself an envelope, and adding yourself as the only recipient. Your default signature is applied. However, you can optionally change and select another saved signature.Make sure you are not trying to change your signature when:UsingDocusignMobile App for Android or Mobile App for iOS.Using in-person signing as described in theIn person signingarticle.There are digital or universal signatures. See theDigital Signatures/Universal Signaturesarticle (for situations described in theSign Part 11 Module Enabled Documentsarticle.)The document was signed and returned.I thought there was also a scenario where the sender can lockout asignature change, but I can’t find that information (it may only apply to a previous version of DocuSign)good luckmr1

Alejandro.Ramos · Answer

​Hi @csk,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!​

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.