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How to Remove Envelope from "Waiting for Others" After One Party Signed Outside of DocuSign

Forum|Forum|2 years ago
August 21, 2024
6 replies
444 views

I sent an envelope that required signatures from several parties. All but one party signed through DocuSign. One party signed outside of DocuSign, and we've already received the signed document. However, the envelope is still showing as "waiting for others" for that party.

What's the best way to get the envelope out of the "waiting for others" status, since we already have the signature? Is there a way to mark that recipient as complete or finalize the envelope without their DocuSign signature?

eSignature

Best answer by mr1

@EmWill612

You can “correct” the document, removing the person who signed outside of DocuSign. Once this person is no long being ‘waited for’ then document should complete.

good luck

mr1

L

Lars L

Conversation Starter

I guess you could replace the party who has not signed with either an internal party (who could add initials or something), or maybe even just a copy-to recipient. That would complete the flow.

Formally, the document is not fully executed before the flow is complete. Only then the final document is distributed to the signers and other recipients.

M

mr1

Answer

Respected Advisor

@EmWill612

You can “correct” the document, removing the person who signed outside of DocuSign. Once this person is no long being ‘waited for’ then document should complete.

good luck

mr1

MR1

E

EmWill612

Author

New Voice

Thanks - removing the person who signed outside of Docusign solved the problem. I appreciate the help!!

M

msilva59

New Voice

Por favor, há alguma forma de eu enviar apenas um documento do envelope para um email em cópia.

Quando enviar um envelope, após assinado, eu preciso enviar um termo que consta neste envelope para um outro email como cópia. Consigo fazer isso via docusign sem ter que baixar o documento assinado e separar este termo para enviar ele para este email de cópia?

Hengfeng Ge

Hero

that recipient can use print sign and upload the scan document.

https://support.docusign.com/s/document-item?language=en_US&rsc_301=&bundleId=yca1573855023892&topicId=wdr1573855014901.html&_LANG=enus

but this is not recommended. all party should compare the print is as same as the document in docusign. it maybe change some words then print and sign.

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Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Hengfeng Ge

Hero

It is not recommended. that recipient can use print and sign then upload to docusign. then this envelope can complete.

https://support.docusign.com/s/document-item?language=en_US&rsc_301=&bundleId=yca1573855023892&topicId=wdr1573855014901.html&_LANG=enus

but that recipient can change the words before print. so all recipient needs compare the print documents with the documents in DocuSign.

FreeLink
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 First globally to pass DocuSign eSignature Technical Consultant certification
🚀 Expertise in DocuSign integrations with in-house systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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