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Core Capabilities

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MichealConversation Starter

asked in eSignature

I didn't get the document

someone sent me a document with my email before i made my account now i made my account with that email but i didn't get the document. How do i fix this?

nicokiNewcomer

Hi, for some reason my Docusign interface was set in french since the beginning. How can I change it back to English?(I’m not referring to a specific document but the entire Docusign interface online) Thanks!

CarleykNewcomer

I need to change my account email. I no longer have access to the email on my docusign account. When i try to change it, docusign sends a code to my old email address.

Iyesha EllisNewcomer

If client locked their self out how do they regain access to complete the DS? Is times like they can try again after 30 minutes? Or do they need to reach out to someone

1072

7 months ago

lanicaumaliNewcomer

asked in eSignature

No Add or New option for Templates

Why am I not seeing any “new” or “add” template option on DocuSign?

274

7 months ago

JhudsonNewcomer

asked in eSignature

Font of the signatures

Hi,Do you know the specific fonts face and size provided by DocuSign when we use typed signatures?

4874

7 months ago

lovingjaiNewcomer

asked in eSignature

Control 2 signs out of 10 recipients

I have requirement to send email to 10 recipients and only require 2 Signature. When 2 recipients signed the document has to finish.

113

7 months ago

BROUNNewcomer

asked in eSignature

Docusign/Notarization

I am trying to get a document signed and e-notarized, but cannot find any software options from Docusign to do so. Does Docusign have licensed notaries in the system ready to complete these tasks, or do I need to find my own notary and then add her/him to the standard signature process?

452

7 months ago

tmanningtxNewcomer

asked in eSignature

I am a Docusign Admin at my company and used to get a prompt when I logged in for NA2 or NA3. Now it just takes me to NA3 and my user accounts are not listed there. I don’t know what changed or how to fix it.

1266

7 months ago

sachinpowarNewcomer

asked in eSignature

PDF becomes blurred after creating an envelope and unnecessary docusign Header

I'm using the 30-day trial version of DocuSign Developer and encountering an issue where the PDF becomes blurred after creating an envelope and adding the DocuSign header to every page of the document. I don't want the DocuSign header in my document.DocuSign HeaderIs this the same for the paid version as well?

3282

7 months ago

leen de broeNewcomer

asked in eSignature

signer doesnt see the signing box

I have sent an enveloppe where someone needs to sign, but the signer doesnt see the box where to sign. in my document it is there, but in his document it isnt.

bob.cumbersNewcomer

I’ve noted differences in the time stamps recorded in the DS document different than the time zone of the signees who, are in different parts of the US. Is there a technical paper /reference explaining the time stamping methodogy used by DS?

203

7 months ago

rgossNewcomer

asked in eSignature

Is DocuSign sending down???

I’ve been trying to send a document out for signatures today and docusign is just spinning. Anyone else having issues?

NickyNewcomer

Hello Team, How do I add the Attachement field to my standard fields?

213

7 months ago

Roe1759Newcomer

asked in eSignature

voiding a signed envelope

I sent an envelope with the wrong attachments. the receiver signed but should not have access to the attachments. i searched the community questions and there is no way to make this envelope disappear. i tried to delete sign it was signed but the receiver still has access to confidential information. does anyone have a way to resolve this?

202

7 months ago

Jeff MedfordNewcomer

asked in eSignature

Simple Sign Document Question

This has happened 2 times in the last few weeks. So I will sign a document and date it then hit Finish. After that Docusign would normally bring up next step in a drop box to do multiple tasks ie print,delete and other things. Well again this does not happen it flashes the option really quick then disappears. Below is all I get. Can anyone help?

382

7 months ago

cschummerNewcomer

asked in CLM

DocuSign Resending Old Envelopes

About a week ago contracts, agreements pricing, and even voided envelopes have started being resent automatically, even though no one internally has requested. For example, I’ve the same completed new customers agreement come through multiple times via email. Not sure what is causing this or how to fix it.

ErinMcClearyNewcomer

My signature now reads as “DocuSign” not “Erin McCleary”, please help!

202

7 months ago

Antoni_oniNewcomer

asked in eSignature

Does DocuSign protect against screenshots?

Hi all, I’m brand new here and it looks like this is the only place where I can ask this question.I’m interested in sharing a pdf with sensitive information but I can’t seem to find whether DocuSign offers protection against screenshots. Does anyone know?

YARDPRONewcomer

I am creating a service agreement, I have a box at the bottom with services listed out separately which populates (using formulas) as the client checks off which services they want. I would like a formula for “season total” but it doesn’t seem that I can use formulas to create a grand total. Am I doing something wrong or is there a work around? Any help is appreciated!

LeoC_1971Newcomer

Can someone tell me what the above message means? is it just the disclosure that we wont see or does this negate the electronic signature all together.Total Nube here, any information would be appreciated.

952

7 months ago

Samantha CNewcomer

asked in eSignature

100 Envelopes, since when?

Since when was 100 envelopes the maximum?That works out at £2.40 per envelope.Need a cheaper alternative, being using docusign for years and never had a warning close to limit. Only 6 months into my subscription and need to add more :(

672

7 months ago

Antoine_interNewcomer

asked in eSignature

1-click signing

Hi !I would like to be able to sign all the pages of the document in 1 click (initials and signature if possible).In fact, I sign around ten documents / week, each 20 to 30 pages long. I spend way too much time clicking 30 times to validate initials and signatures.Other solutions allow you to validate a document in 1 or 2 clicks, is this possible on Docu?thks

PTPNewcomer

unable to add a new user, our plan we are on should be up to 50 users. currently no button to be able to add any new users. have tried al of the following with no changePlease follow the troubleshooting steps.1. Clear cache/cookies2. Try a different browser(s)3. Incognito, go to account.docusign.com4. Different device5. Different Internet networks such as on a mobile device using data with Wi-Fi disabled.

1012

7 months ago

Thomas PorreccaNewcomer

asked in eSignature

Verifing every time I log on

How do I disable having to verify my computer every time i log on

892

7 months ago

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