How do I delete an old account when I no longer have that email or phone number

Question

I have an old docusign account from when I worked for a real estate company that used it - now I no longer have that email (tied to the company) or the phone number I had then - but my credit card company is trying to send me something via docusign and it keeps going to the old account I had - not the new one I have made since then. I called the credit card company - they say it is a docusign issue - but there is no support on here whatsoever. I can’t really cancel my old account without those tools - and don’t know how to tell it to use my new account. Any ideas??

Alejandro.Ramos · Answer

Hi @How do I delete an old account,Thank you for reaching out to the Docusign Community.The easiest way to correct this behavior would be having the sender use a different email address than the one related to your old account. From a Docusign Support perspective, you will be required to validate your identity through the email address related to an account administrator before an account can be closed. As an alternative, Docusign Support could look into validating the ownership of the account if you can confirm the billing details related to the account’s contract.To create a new support case, please fill out the form provided below:https://support.docusign.com/en/contactSupportIf you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded