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Newcomer
KuukiNewcomer
Newcomer
October 28, 2024
Question

SMS Authentication

  • October 28, 2024
  • 2 replies
  • 56 views

I already change my contact number but in SMS Authentication my old number still appear. The bank says I have to call docusign for this matter.

2 replies

C
Docusign Employee
Christopher.AlpizarDocusign Employee
Docusign Employee
October 29, 2024

Hello @Kuuki,

Thank you for reaching out to the Docusign Community.

Are you trying to access an envelope to sign it? Is this a Two-step authentication to access your account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Docusign Employee
Christopher.AlpizarDocusign Employee
Docusign Employee
November 13, 2024

Hi @Kuuki,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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