Hello @Bea724,

Thank you for reaching out to the Docusign Community.

Are you the owner of the Webform?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

Can you provide a screenshot?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, thanks for your response. Here is a screenshot of what I see when I try to download. I am not the original creator of the webform.

I see that only the form’s creator may have this option. Is there a way to share ownership so another admin can download to  csv?

Hello @Bea724,

I apologize for any inconvenience, currently, there is no option to share ownership of the Web Forms, if you are not the owner have you contacted the actual owner to confirm if they have the option?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.