Unable to download data from Web Forms

Hello @Bea724,

Thank you for reaching out to the Docusign Community.

Are you the owner of the Webform?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

Can you provide a screenshot?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, thanks for your response. Here is a screenshot of what I see when I try to download. I am not the original creator of the webform.

I see that only the form’s creator may have this option. Is there a way to share ownership so another admin can download to  csv?

Hello @Bea724,

I apologize for any inconvenience, currently, there is no option to share ownership of the Web Forms, if you are not the owner have you contacted the actual owner to confirm if they have the option?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.