Support is THE WORST

Forum|Forum|1 year ago
October 30, 2024
2 replies
102 views

Been going back and forth for a week with support to try and get a simple answer to a question. They won’t call, I can’t call them..they continue to send links that do not work. I am beyond frustrated and ready to cancel my subscription with them. Nothing should be this difficult to get help with a problem or a question resolved.

Linda Sewell

eSignature

JohnSantos

Guru

@LindaM

What is the question? Maybe we can answer it here.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @LindaM,

I hope you are doing well.

We apologize for the inconvenience, I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Can you provide more information about the issue or the question that you have?

Can you provide the case number that you opened with Support?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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