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Why are there multiple and recurring DocuSign Envelope IDs?

  • November 7, 2024
  • 5 replies
  • 388 views
C
New Voice
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I am trying to determine if a set of documents are authentic DocuSign documents. Each document has a DocuSign Envelope ID at the top and the signatures have a frame/ID.

However, many documents have the same DocuSign Envelope ID at the top of the page. I understand that the document ID should be unique to each document. Why would the same ID be on different documents?

Also, in order to track the duplication of DocuSign Envelope IDs, I’ve noticed that when I copy/past these IDs into a different format (Excel, for example), up to three different DocuSign Envelope IDs are revealed. Why would this happen? Would multiple DocuSign Envelope IDs be assigned to one document during the course of signing? 

Best answer by Christopher.Alpizar

Hello @CHToronto,

Thank you for reaching out to the Docusign Community.

The documents with the same envelope ID, do you know if they created using the same Word/PDF file?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

5 replies

C
Community Moderator
Forum|alt.badge.img+15

Hello @CHToronto,

Thank you for reaching out to the Docusign Community.

The documents with the same envelope ID, do you know if they created using the same Word/PDF file?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
New Voice
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  • CHTorontoNew Voice
  • Author
  • New Voice
  • November 8, 2024

Thanks for your message, Christopher.

Many of the documents appear to be templated contracts which are the same format but have different details. How would this affect the DocuSign Envelope ID? I note that we did not create the documents, but are reviewing them for authenticity. 

Many thanks in advance for your help!

 

C
Community Moderator
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Hello @CHToronto,

There is a chance that the documents that are being used contains an envelope ID for an older envelope, can you provide a screenshot of what you are seeing?

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
New Voice
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  • CHTorontoNew Voice
  • Author
  • New Voice
  • November 13, 2024

Hi Christopher - I’m sorry, but we can’t provide a screenshot due to privacy reasons. You have been helpful! Thanks! Clare.

C
Community Moderator
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Hello @CHToronto,

I understand, let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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