@Cherel_Sw I have had success using HTML language in the Email body when sending out an envelope notification to Recipients.  For Paragraph breaks for example insert <br> which should start the next word in a new paragraph. There are a variety of other HTML options that could be useful depending on how you want the email body formatted, quick google searches should provide additional information.

Hi @Cherel_Sw,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Unfortunately, html formatting is not a viable answer to this issue.

It is unreasonable to expect business users to be able to parse one long continuous line of html.
As they are the ones who often need to edit/amend the message body before sending - it is after all, just a template of the message.

I understand that the envelope preview is a meant to be a brief overview, as such it contains a lot of information which a business user does not care about and needs to be concise.

On the other hand, it is the only way to preview an envelope in your inbox before starting signing.
So at least an option to toggle formatting would be welcome… e.g. something like a “show more” button underneath it, that expands the message out into a full formatted version.

Hi @damian,

Thank you for sharing your issue.

I agree that having to use HTML to format your envelope/template’s formatting is less than ideal. It is expected from the application not to show line breaks on the eSignature website but it should honor the formatting given in the template’s user interface in the actual email message delivered to your recipient.

Does this match your template’s behavior?

Also, feedback that can improve our users’ experience is always welcome. I encourage you to consider submitting your idea for review by our development team for possible implementation. If you’re a Docusign Administrator for a corporate plan, you can file your request through a support case or by contacting your Account Team. Otherwise, we invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Feel free to let us know if you need further assistance with this. 

Best regards,  

Alejandro R. | Docusign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!  

Nuts, I thought this was the developer ideas post.
This is what came up when I did a search 

There we go…
@Cherel_Sw upvote, if this is what you need