"invalid_grant - user hasn't approved this consumer" error when generating documents (DocuSign ↔ Salesforce integration) — worked yesterday, broken today

Question

Hi all,Our DocuSign/Salesforce integration (document generation via a Launcher) was working fine until yesterday. Since this morning, all users are getting the following error when generating a document from a Salesforce record (e.g. Q-86831):Failed to initiate document generation. Please try again later or contact your administrator for assistance. [146] Failed to get SF Access Token with error code BadRequest and error message {"error":"invalid_grant","error_description":"user hasn't approved this consumer"} Reference ID: 73ca3ae0-0d4a-407c-9882-2abcb12f7b59Context / what I've already checked:I disconnected and reconnected the integration from the DocuSign Launcher, and did see and approve the Salesforce consent screen ("Allow Access"). Despite that, the error persists exactly the same.	I haven't been able to confirm whether the Launcher manages the same OAuth connection as the back-end document generation engine, or whether these are two separate connections (e.g. a separate Named Credential on the Salesforce side).Could you help me please ?Thanks in advance — this is currently blocking document generation for all users in our org.

Ma.Cubio · Accepted Answer

Hello ​@Privat bindeThank you for reaching out, and welcome to the Docusign Community!We apologize for the inconvenience. If you see "invalid grant" and "user hasn't approved consumer" in an error message when using DAL, this is likely due to our connected app changes linked below. To resolve the issue,Upgrade to DAL v8.6.1. Link to upgrade in sandbox, https://test.salesforce.com/packaging/installPackage.apexp?p0=04tg8000000Di85After you upgrade, please perform a disconnect/reconnect with preserve user settings using the steps, https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=srl1586134368658&topicId=oks1610512362945.html&_LANG=enusIf the issue persists, try the Disconnect and remove users option, https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=srl1586134368658&topicId=vli1610514116162.html&_LANG=enusWe recommend testing in a sandbox before performing the upgrade in production org. The link to upgrade in production is https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg8000000Di85Here is more info on the change,FAQ: Security Updates for Salesforce Connected Apps https://support.docusign.com/s/articles/FAQ-Security-Updates-for-Salesforce-Connected-Apps?language=en_USTrust Alert: Salesforce Connected App Security Updates for Docusign Salesforce Integrations https://www.docusign.com/trust/alerts/salesforce-connected-app-security-updates-for-docusign-salesforce-integrationsIf you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Ma.Cubio · Answer

Hi again, ​@Privat binde!You’re most welcome! If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.Wishing you a smooth rest of your day!—Ma. Cassandra| Docusign Community Moderator

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