Cannot Add Users To Docusign Developer Account

Question

I have a Salesforce sandbox connected to a developer account. When I invite users and they click on the activation link, it takes them to the log in page for their Docusign prod account instead of helping them create another account.

Steps:

Receive activation email
Click on ‘Activate’
Click on ‘Create a New Account’ (the screen shown is: You have been invited to [insert name of dev Docusign account]
The next form is a login form, not a create new user or reset pw form
The URL is: account-d.docusign.com

I have spoken to a service rep about this and he said to ask them to do it in incognito. They did, but still the same result. We even tried to use another new browser (and we cleared cache) altogether. I also have removed and closed the user’s account and re-added them but same issue.

On the login form, the user typed in his pw (the pw for his only docusign account) and he was able to log in. Again, the URL was account-d.docusign.com. However, successfully signing into the developer account then stopped the user from generating document in our Salesforce live environment.

Wondering if anyone has faced the same issue?

Noralynn.Niduaza · Answer

Hi ​@jouly,We appreciate you reaching out to the Docusign Community and are delighted to have you join us.We understand your concern regarding adding users from your demo account. We apologize for the inconvenience, and we’ll be glad to help.To better assist, could you please provide the following information via private message:Demo account ID:User’s email address: (those who were sent an activation email)This will allow me to check for any errors during the activation process and identify the cause of the issue.Thank you, and I look forward to your reply!Best regards,Noralynn | Docusign Community Moderator

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