Salesforce Docusign Integration - Docusign Status is not reflecting in salesforce

Hello ​@Aniket.patil,

Thanks for reaching out, and welcome to the Docusign Community!

It is common for users migrating from DFS to expect status updates to appear in a different DocuSign status field within Salesforce. The easiest way is to add the Docusign Envelope Status component to the Page layout:

Add the Envelope Status Component to a Salesforce Layout

If the status is not updated and envelopes remain in Sent status in the Docusign Envelope Status component, you may check the following article to review some areas that sometimes cause the status not to update successfully.

Envelope and Recipient Status are Not Updated

If the issue persists after completing the recommended checks, please open a support case so our team can investigate further. 👉 Get Support

I hope this helps. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

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Hello ​@Aniket.patil,

I hope you’re doing well. I’m following up to see if the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.

Best Regards,

Jenny | Docusign Community Moderator