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Question

Template generation error when access to field granted by Permission Set


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We are using Salesforce Minimum Access and System Administrator profiles for users, where they have basic access to objects and fields. 

Access to custom fields is granted via the Permission Sets. When I try to generate template I have following error: Could not generate document “Template Name” [103] Please ensure user has access to all the fields in template. 'Activation_Fee__c' Reference ID: f0ee0172-0614-47be-969c-d30eaf2c704d.

I have granted access to this field by assigned Permission Set. When I set this field read and edit on Profile, then the problem is gone. It looks that DocuSign checks access only on Profile level, not the Permission Set. 

Can anyone help with that?

2 replies

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  • Community Moderator
  • 391 replies
  • March 12, 2025

Hello ​@jchmielak,

Thank you for reaching out here in Docusign Community.

  • All field access for Gen has to be set on integration user. Sender doesn't need to have field access for Gen to work as expected.
  • Read Access only is enough for Gen to work as expected.
  • Permission set with field access, when assigned to the integration user, works with Gen.

So the integration user should have the needed permission set to modify the field but the users should only need Generator access in DAL > User Management.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator


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  • Community Moderator
  • 391 replies
  • March 19, 2025

Hello ​@jchmielak 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator