Cannot complete POC and cannot get proper support :(

Hello ​@Annab 
Thank you for reaching out, and welcome to the Docusign Community! I can understand how discouraging it is to spend a month working on an implementation and still feel stuck.
To help move things forward, could you share more details about the specific issue you're encountering? For example:

• Are you using the DocuSign API, Salesforce integration, or another integration method?
• Are you receiving any error messages?
• Which part of the implementation is failing (authentication, sending envelopes, embedded signing, webhooks, etc.)?

If you're still in the evaluation/POC stage and don't have a paid account, you can continue using a Developer (sandbox) account to test and validate your integration before purchasing.
We're happy to help review the details of your use case and point you in the right direction once we know a bit more about the roadblock you're facing.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

Hello ​@Ma.Cubio,

The business scenario:
We have a community site used via tablets and as part of a process, there is a need to sign a contract in person (not through emails). There are 2 signees that are signing one after the other.
At the end, the signed form is stored as pdf in salesforce.

The implementation:

We use Salesforce App Launchers package.
We tried to use eSignature with multiple signers with help of methods from the package. The implementation technically was successful, it is not acceptable by the business owner. 

The challenge:

The implemented process has too much clicks which is not acceptable by the product.


We do not experience technical failures, but cannot find solution for specific requirements of product.

Hi ​@Annab 
Thank you for sharing your feedback with us. We truly appreciate hearing from customers about ways Docusign can be improved.
At this time, the best place to submit feature suggestions is through our Ideas Board. There, you can share your enhancement request, vote on other users' ideas, and help our product teams understand which improvements matter most to our community.
We value your input and encourage you to continue sharing your ideas with us.

Thank you again for taking the time to let us know how we can make Docusign even better.

Ma. Cassandra | Docusign Community Moderator
If this helped, go ahead and click "Best Answer"!

Hello ​@Annab 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."