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Question

Failed to Initiate Document Generation in Salesforce

  • January 28, 2026
  • 5 replies
  • 110 views
J
Conversation Starter
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  • JimEConversation Starter
  • Conversation Starter

Hi Community,

I’ve raised a case with Docusign also, but I thought I’d post this issue here.

Our users use Docusign within Salesforce to generate and send their quotes to prospects and customers.

However, when logging in today, we all have the same error message:

 

My ‘test’ above was one field in a new word document uploaded to Salesforce and I clicked preview, as you do when creating a new Docusign template in Salesforce.

I received this error and, basically, I have no idea what to do next.

Has anybody else experienced this or know how I can fix it?

Thanks

5 replies

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • January 28, 2026

Hello ​@JimE 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
To further check, please share the support case number with me via private message. Thank you.


Sincerely,

Ma. Cassandra | Docusign Community Moderator
 

 

J
Conversation Starter
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  • JimEConversation Starter
  • Author
  • Conversation Starter
  • January 29, 2026

Hi Ma,

Don’t worry - we found what the issue was and have resolved it.
It was a wider issue with Salesforce and not just a Docusign issue.
Typically we didn’t receive an alert from Salesforce about the wider issue, we only noticed that there was something wrong when we couldn’t generate our order forms via Docusign.
Thanks for your response

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • January 30, 2026

Hello ​@JimE 

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

 

T
Newcomer
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  • think_mattNewcomer
  • Newcomer
  • February 3, 2026

Hi Ma,

Don’t worry - we found what the issue was and have resolved it.
It was a wider issue with Salesforce and not just a Docusign issue.
Typically we didn’t receive an alert from Salesforce about the wider issue, we only noticed that there was something wrong when we couldn’t generate our order forms via Docusign.
Thanks for your response

 

What was the Salesforce issue? We are experiencing this issue today and I am unsure where to look.

J
Conversation Starter
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  • JimEConversation Starter
  • Author
  • Conversation Starter
  • February 3, 2026

Hi ​@think_matt 

Check your Salesforce System Overview:

Setup » System Overview

and then check your API limits

We had a new integration from Salesforce to another system, created by a third party, and due to a mis-configuration it used all of our quota of API calls in the 24 hour period, which meant we were essentially blocked from connecting to any of the other systems

Thanks

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