DocuSign eSignature Radio Button Displays as Dot During Signing but Shows as "X" in Completed Document

Question

In a DocuSign eSignature template, selected radio buttons display as a black dot during signing, but after the envelope is completed and the document is returned to Salesforce, the selected radio button appears as an ‘X’ (cross sign). Is there a DocuSign setting that controls the radio button rendering in the completed PDF? Has anyone experienced this and found a solution? please suggest. Thanks in advance.

Luke.Cervantes · Accepted Answer

Hi ​@mgiddia,Thank you for reaching out to the Docusign Community! We are glad to have you here.We understand you are looking for a way to change the "X" output on the radio buttons in your completed envelope so that it matches the black dot seen during the signing process.Currently, displaying an "X" mark on the completed document is the expected, standard behavior for both radio buttons and checkboxes. I apologize, as our system does not currently have a setting that allows us to change this native rendering.However, your feedback is incredibly valuable to us. I encourage you to visit the Docusign Ideas Channel to search for this topic and upvote it, or submit a new request if it hasn't been posted yet. Our engineers consider community feedback and voting trends to prioritize updates and future product innovations.Thank you for your understanding. Let me know if you have any further questions. I'm here to help!Luke | Docusign Community ModeratorMarking this as the 'Best Answer' will make it easier for other community members to find this information.

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