Not a Salesforce/DAL Envelope

Question

Hi ​ ​@JohnSantos ​@marieelia I am now able to send documents successfully via the REST API.However, I am not receiving the envelope status updates such as Sent, Completed, Declined, etc.I have installed the DocuSign Salesforce package, and I would like to create/update the status records in the following Salesforce object:dfsle__EnvelopeStatus__cI am currently getting the following error from DocuSign DAL: {"result": "SUCCESS","error": null,"data": {"status": "Ignored","message": "Not a Salesforce/DAL Envelope","requestId": "b29bd402-9739-4fb1-a03f-03f77150fc23"}}Could you please help me understand why the REST API-created envelope is not being recognized as a Salesforce/DAL envelope and what configuration or changes are required to have the status records created in dfsle__EnvelopeStatus__c?Thank you.

Noralynn.Niduaza · Answer

Hi ​@rijwanmohmmed,Thank you for reaching out to the Docusign Community. We appreciate you taking the time to provide the details regarding the issue you are experiencing when attempting to send envelopes through Salesforce.I understand that you are encountering an error, and I’ll be glad to help clarify the issue.Upon checking, when using the DAL, the error can only be avoided if the envelope is initiated through one of the supported out-of-the-box Salesforce sending processes. These include:Apex ToolkitDocusign Envelope Template ButtonDefault Send with Docusign ButtonURLFOR custom button using the customCreateEnvelope call for creating envelopesThe sending method being used is important because customized Salesforce implementation may handle the envelope creation process differently. Could you please confirm which of the above sending methods you are currently using to initiate the envelope?Please provide some additional details about how the envelope is being created and sent. This will help us determine the appropriate next steps for troubleshooting the error.Thank you, and I look forward to your response.Best regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

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