Integrations

Hello,We recently upgraded our DocuSign eSignature App (Version 7.13.1) and DocuSign Apps Launcher (Version 6.12). Once we upgraded DAL first, one of our users started experience issues. The user is able to send the document from the application object but none of the documents write back to the DocuSign Status object. However this functionality works for every other user in the org that sends out applications. This user has the same profile, permission sets as everyone else as well. We have had tickets with Salesforce and DocuSign and nobody knows why this one user doesn’t have their documents write back. I can also confirm the documents are being sent because he’s able to see them in the DocuSign website.If you have any ideas, I would love to hear them, pretty please! :)

We have created eSignature template in Salesforce. I was granted DS Admission Permission for creating templates After template creation is completed and tested, I should ideally be assigned the DS Sender role in DocuSign. However, after this change, I lose access to the DocuSign Apps Launcher entirely, despite having the correct DocuSign Salesforce permissions. Is DS Admin Permission required for sending envelopes?

Hi!We have a PowerAutomate flow configured to create an envelope and add custom tabs. We then have another flow triggered when the envelopes are completed to pick up the returned data to push back into dataverse. When using the action ‘get document tabs from envelope’ the tabs that are checkboxes do not return a value. See example:    "tabLabel": "students",    "documentId": "25619119",    "recipientId": "***Redacted content***",    "tabId": "db28e284-ed4c-47aa-b4de-658ee058f059",    "tabType": "checkboxTabs",    "prefill": falseWhereas other tab types such as dropdown does return the value:    "tabLabel": "relationship2",    "value": "GP",    "documentId": "25619119",    "recipientId": "***Redacted content***",    "tabId": "383072b6-6ef4-4afd-b379-a80c2bbf8849",    "tabType": "listTabs",    "prefill": falseHow do I get the submitted val

Hi Team, Currently we have a scenario , where we need to have a digital signature on the invoice copies which we would like do Bulk processing . We are using SAP as our ERP system . Invoices will be stored in SAP which need to be printed after signing them. . Request you to share your recommendations on the same .

Hi Everyone,I am seeking some help with writting a trigger condition for my Docusign flow in Power Automate.I am using the trigger “When an evelope status changes” and have it set to “envelope-completed”. I want the trigger to go off when the Subject starts with “Commercial Proposal submitted - Ringmer - T0079 -”.Could anyone suggest the code that I need to use please? Any help will be greatly accepted. :-) Many thanks Nigel

Hi Team, We have currently setup Docusign integration via Dynamics 365 for our client, However we are facing challenges in the below two scenarios and any guidance on the same would be appreciated. There is a Dynamics 365 workflow that we have configured to create an envelope, add sharepoint document to the envelope, add recipients to the envelope with signing order and role. However we are looking for automating the system to update a D365 record when the first recipient signs and then when the second recipient signs. However as per our observation the Docusign transaction envelope status changes to Sent when the email is sent to the first recipient and changes to completed only when second recipient signs. Is there a way to identify if first recipient has signed the document by workflow? We did see that there is a Get recipient status action for power automate, however we are just going simple docusign workflow automation with this one.

Do you want to connect ServiceNow workflows with Docusign eSignature? If so, now is the time!We are happy to announce the released a major update to the Docusign eSignature Spoke and release v4.0 on ServiceNow store. Notable mentionsAdded action to generate embedded sending views Added triggers for Docusign events that will show up in the “triggers” section of the flows to allow for no-code experience for bidirectional integration. Please note that triggers are a newer way for incoming integration over the previous scripted REST API based integrations.

Hello, I'm working in a automation to get all envelopes in progress from Docusign and send them via Microsoft Teams. But I have an issue when I try to list envelopes, when I use the action “Copilot: List Envelopes” the action only return my envelopes

Hello, DocuSign eSignature for Salesforce admins, I am working on building a DocuSign envelope template inside Salesforce using DocuSign App Launcher(DAL), in this template, I have a requirement to pre-populate data into the document from three sources, the source object itself, its parent record, and its child record. I could add merging fields for the source record, and its parent record, but my question here is for children, if the source record has multiple children, how does DocuSign know which child record to retrieve the data from it? Is it the most recent child record or the first created one or what? On their documentation page, nothing mentioned about this point https://support.docusign.com/s/document-item?language=en_US&bundleId=srl1586134368658&topi

Hi,We’re experiencing an issue with our DocuSign and Salesforce integration and could use some assistance or pointing in the right direction of why this may be occuring.Here’s our setup:We have linked specific DocuSign templates to types of Opportunities in Salesforce. These templates can be launched directly within the Opportunity page layout in Salesforce.The Issue:On the DocuSign template itself (within DocuSign), we’ve configured the recipient authentication method to Phone Authentication. However, when the template is launched via a Salesforce Opportunity, it defaults to SMS Authentication instead.While we understand that "Phone Authentication" and "SMS Authentication" are functionally similar in most scenarios, one of our third-party partners requires the authentication method to explicitly remain Phone Authentication and not default to SMS A

Has anyone encountered this error before? this is a message that gets presented when trying to add an additional user to through the SF integrated DocuSign Apps Launcher. Failed to add one or more users:[MAX_MEMBERS_EXCEEDED] The maximum number of members for the account has been exceeded.

Hello,According to this page, the file size limit for sending documents to Power Automate is 12MB:https://support.docusign.com/s/document-item?language=en_US&bundleId=gqy1619537336307&topicId=kfu1696619437531.html&_LANG=enusIs that still accurate?Is there a workaround? The file size limit in eSignature being 25MB really limits the use of PA in such cases.

Hi There,I’m generating a contract document from Salesforce Industries(Vlocity) OmniScript using OOB Document Generation capability.I want to integrate Stripe Payment gateway into this document. DocuSign has ‘Payment Item’ tag when we generate it from DocuSign eSignature.In the link below, they have mentioned tags like ‘vlcSignHere1’ but there is no tag for Payment Item. Can anyone confirm which tag I should be using while generating Contract Document from SF Omniscript?https://help.salesforce.com/s/articleView?id=ind.v_contracts_t_inserting_docusign_signature_tags_380498.htm&type=5Best Regards,Shri

Hi Team, I have installed the appexchange product ‘Docusign eSignature for Salesforce’  in my personal developer salesforce org. After i authorize with salesforce credentials, in second step/tab when i try to authorize ‘DocuSign’ its saying invalid password. However if I use the same credentials to login directly into Docusign its working fine. Do i need to connect salesforce or establish the connect from Docusign or from within Salesforce screen?Your quick response is highly appreciated. Thanks,Raj Burugupally

Hi,When accessing the DocuSign App Launcher in Salesforce Partial SB, it displays a loading screen but doesn't redirect to the setup page. However, it works correctly in the production environment. Does anyone have suggestions on how to resolve this issue?Thank you.

Hello, I am trying to set up a client so that they can bulk generate donation acknowledgement letters for Opportunities in Salesforce. Is this a possibility with Docusign for Salesforce?

I have a power automate flow that is triggered when a docusign envelope is signed. The flow extracts the information and signed pdf, then saves to a sharepoint library.  Is it possible to separately retrieve attachments that the signer has uploaded? i.e. not one long pdf but individual files? 

Does anyone know why the "Adopt Your Signature" section in DocuSign shows only the First Name and Last Name for Japanese signers, instead of their Full Name? Is there a way to configure it to display the full name for Japanese signers?Additionally, while integrating with Workday, I’ve noticed that the First Name and Last Name fields don’t populate correctly.Any insights or solutions would be greatly appreciated!  

Hi,We have installed DocuSign eSignature for salesforce managed package in our org. There is a requirement to access related list details and display them within a table dynamically on a DocuSign Envelope Template.Opportunity (Source Object) > Clean Energy Application custom object (Reference) > Clean Energy Application Line Item custom object details for each line item (Child).Challenges:DocuSign Merge Field Limitation: Currently, it is not possible to create a merge field within DocuSign that can pull and display the CEA line item details from the Clean Energy Application. This limitation exists both within the DocuSign app and within the Document Custom Fields in the DocuSign web account.Static Document Template: In the current template design, the document uploaded is static, which prevents the dynamic display of CEA line item details for each application. Given these challenges, is there any way to a

We have a fairly simple Power Automate flow that creates an envelope, adds documents and then sends to Docusign. We can get this flow to repeat multiple times without any issues when testing.But after a period of time (I can’t say exactly when as we don’t run the flow often enough) the account we are using with Power Automate loses connection with Docusign, this causes the flow to fail.I’m not sure if we are missing something really obvious regarding the way we authorising and logging into Docusign.

Is there a way to retrieve the template id or any template info when dealing with a completed document in Power Automate? I am looking to retrieve this info to then filter the documents into specific folders when uploading to SharePoint.

I am using Power Automate to create a DocuSign flow with multiple recipients in one envelope.I want to detect when each recipient has signed, so that I can update SharePoint when they sign.I can detect completion using the triggers provided by Power Automate, but I can't find a trigger for a sign.If there's any way to do this, please let me know.Any ideas would be greatly appreciated.

Hi! I am using the Docusign Word add-in to create templates for contracts. These contracts require that all dates be written out in full, like "January 14, 2025."My team has asked if it's possible to set up date fields that allow users to select a date from a little calendar picker but have the selected date automatically appear in the document in the written-out format.Does anyone know if this functionality is possible within Docusign, or have suggestions for a workaround? Thank you!

When looking to add a recipient I would like to select from Outlook where all my contacts are ? How can I make this happen?

Hello,We want to store automatically documents in completed envelopes from DocuSign to FileNet. how can I do that?