Unable to open word attachments embedded word file in the signed document

Hello @Reedie ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m not quite understanding, can you clarify? How were the word files attached, via an attachment field? Are you wanting the signers to access the actual Word document instead of the PDF? Do you not see the attached documents at the end of the signed document?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Reedie ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello Nathaly, I am also experiencing the same, there is an attached PDF file in the offer letter but we are unable to open it.

Hi Support!

I also have a similar problem i.e. I have embedded attachments to a Word-document that, after having signed the document and converted into into PDF, can’t be opened.
How can this be fixed?

​@Reedie ​@Micke 

Docusign eSignature does not support embedded documents. These will be automatically removed, when you upload the Word document to Docusign, when it will be converted to PDF.

You can upload the embedded documents individually into Docusign eSignature, if you want them to be part of the transaction. If no signature is needed you may flag them as Supplemental Documents.