I have created action in Dynamic 365 with Get Signatures step. I published that action and it is working fine. When I created one more action with Get Signature step and published. My first action is no longer visible under DocuSign options on record in Dynamics (print screens below). Any suggestions with this issue?
Only one action published:
Both actions published:
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that you've had an issue with the visibility of your actions in Dynamic 365. I sincerely apologize for this.
I've coordinated with the Microsoft team, and they've advised opening a support case to further investigate your issue. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Feel free to let us know if you need any more help with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
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