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Question

signed docusign documents no longer generating folder and saving to it in sharepoint

  • 9 February 2024
  • 4 replies
  • 61 views
C
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Hi, 

 

this has been working up until the beginning of February, for the last 2 years or so.

 

When a user in sharepoint selects a document to sign using docusign, they sign it, a Docusign folder is created and a copy of the signed document is stored in there.

This process no longer works. The folder is no longer generated and the copy of document is no longer saved in Sharepoint?

Any ideas?

4 replies

P
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This is also happening in our tenant! I’m going to submit a ticket. I hope you submit one as well! Good luck!!!

A
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Did you get any resolution for this issue?

A
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Hi @Craig, @pnthrzrule, and @aamirnawazInsightCoE,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that your completed documents are not being stored in a custom Sharepoint folder as expected, but I will assist you in correcting the issue.

 

Has an administrator confirmed if the “Store in a dedicated folder in the originating document library” option was selected in the DocuSign for Sharepoint Online integration’s settings?

 

You can find more details on how to work with this option, here:

 

Docusign for SharePoint Online Account Settings

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

A
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Userlevel 4
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Hi @Craig,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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