Hello @FelixNie,
Thank you for reaching back, it would be best to create a case and have a Microsoft specialized support agent review your current configuration to determine the cause and provide you with a proper resolution, the case is needed because Private Identifiable Information might be needed and that information cannot be disclosed in this public forum. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:
- Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
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