Integrations

The morning on 4th of June we had a problem with all of our Netsuite customers who use Docusign. Due a failure of Docusign, they weren't able to make any transaction in NetSuite.We allready fixed the problem except we have customers who would like to recieve a Route Cause Analysis of what happend. Could you please provide that for us? Hoping to hear from you. Kind regards, Susan MorcusClient contact Profource

HI Team Salesforce's DocuSign Status Component it's not Working, and signed documents are not returning. Kindly Assist. 

Hi, I am working in a UAT Salesforce environment connected to a Dev DocuSign. When I send a document using a custom URLFOR button a DocuSign Status is not getting created. I see a ‘DocuSign Envelope’ though. Is there any reason why an envelope would get created but not the Status? I received the document for signature in my inbox, so I don’t believe there is an error in my recipients etc. Any advice on why this might be happening would be greatly appreciated! Thanks, Emily 

Does anyone know if we can send forms to contacts from salesforce, have them input information into the form and then use that information in Salesforce?Our usecase is that we have employees that need to submit hours on a monthly basis, we send them a form based on a Docusign template, they then get that signed and return it to us.However we would like to take those hours that they submitted and use them in further automation.Does anyone know if that is possible?

Hey Folks,If I have one DocuSign Account linked to one Salesforce org, can i use the same DocuSign Account to connect to different Salesforce org as well to save over cost either via “DocuSign E-Signature managed package” Or via “DocuSign API”? If yes what's the downside, If no what's the workaround?Please share your wisdom!!

Is it possible to set up DocuSign to Download automatically to Google Drive?

Hello, we have a client who transitioned from CLMs to Oracle Fusion Enterprise contracts and opted in to have DocuSign as the service provider for e-signatures in Fusion. Two users have their own individual accounts in DocuSign and both have full access to another DocuSign account which was used in the Manage Electronic Signature configuration in Fusion.However, when they started using DocuSign for signing the contracts in Fusion, the DocuSign envelopes are being sent from their individual accounts and not on the DocuSign account that is configured in Manage Electronic Signature. This is causing issues since they are having issues in Fusion and cannot manage the signature.Kindly advise on how to fix and what to do to ensure that the envelopes are being sent from the account configured in the Manage Electronic Signature and not from their individual accounts. Thank you.

Hi everyone, I want to set up an automation in Zapier that every Trello card opened in a certain list will open a new document for signature for that customer.The problem is that I build the template in Docusign, it asks me to add an email to the template and then every time I use this template the signature will be the email I chose in the first place when I created the template. Hope I'm clear.By and large, my goal is to create a draft from a template and then send it to the client via docusign, I know it can be done automatically, but I still want to see the document first.

Hi Team, I am using DocuSign connector in power automate and calling this from powerapps.I have not created any connector in powerapps. still it asks everytime for docusign connection login to every user while they play(use) the app.I want to deploy the app for 100 users and will be using one license account for this and that will only be the connection in power automate. why then it asks every user for docusign login in powerapps.Kindly suggest how to avoid login. Regards,Hitesh Nagpal

Hi, I am using Docusign for sending quotes for signature from Salesforce. I created an envelope template on the quote object with auto placed fields/merge fields etc. Configured to take latest document from the record. I created a Docusign Gen Template using the same template as on envelope template and linked it for sending after generation to my envelope template. (Output as PDF)When I click generate and send, I am getting 3 documents appearing for sending instead of 1 ( latest from the quote) 2 documents are PDFs where the quote fields have rendered and populated correctly1 document is the envelope template itself where the fields are not rendered and are still showing. merge fields values. example (="/SBQQ__Quote__c/SBQQ__ExpirationDate__c"/> #>)I was expecting one document ready for sending with auto placed fields. If I deselect the envelope template, the other two documents although rendered with quote info, no long

We want to have 7 day void date contract pdf requirement which we generate out of opportunity object in Salesforce, and along with that we want to send a reminder after 3 days after contract is sent , and reminder 24 hours before the pdf is going to expire/void.Steps we can follow :We can set up this in DocuSign account 'Reminider & Expiration setting' Set "Days before request expires" to 7  We can put 'Days before reminder sent' to 3 , Assuming it will send the reminder after 3 days   We can set ‘Days between reminders’ to 3 OR We can set 'Days to warn signers before expiration' to 1 this will send warning email before 24 hours? Issues : Bit of issue with setting values in "Days between reminders:" this is a mandatory field, if we set this to 0 (Zero) , will it send reminder everyday??OR If we set it to 3 , will it send a reminder on 6th day ?? and then we also

I have created a zap to “Send Envelope Using Template” in zapier. The data is being pulled from a gravity form and imported into a Docusign template we use. In zapier the “data in’ section has the correct data importing but the “data out” in blank. This then causes the envelope to be sent blank (defeating the purpose). Any ideas on what I need to fix? 

Hello Docusign Community!,an issue appeared in march for us and after submitting support requests to Docusign, Adobe (we use esign there too) and Microsoft - I haven’t seen a resolution (finger pointing) and then just basically check back soon… 1. Open email in Outlook on the web which has attachment to sign is attached, click the Docusign icon -then click Sign Now.2. Proceed thru process of signing click Finish, "You’re all done" appears - good at this point.3. Click on "Send By Email", and a new email window appears, then an error just below the top ribbon appears, "The following files couldn't be attached: TestDoc.pdf. Please try again later."notes:The test document is 27kb. Latest versions of Chrome & Edge tested. Cleared caches, reboots, updates. Turned firewall off Windows 10 & 11. Multiple PCs at work and privately owned PCs tested.I

Does this affect SharePoint integrations with esignature at all? https://www.docusign.com/blog/developers/docusign-api-basic-user-password-authentication-retirement?_ga=2.147202865.740810979.1717681606-2143240163.1679409016&_gl=1*1flg3dw*_ga*MjE0MzI0MDE2My4xNjc5NDA5MDE2*_ga_1TZ7S9D6BQ*MTcxNzY4MTYwNS4yMy4xLjE3MTc2ODIyNDYuNTcuMC4w

We are using DocuSign connectors in Power Automate to send documents for signature to recipients. I am using the "Generate embedded signing URL" connector. However, this link will expire once the recipient opens and closes the browser. If they reopen the URL, it shows the DocuSign page and indicates that the link has expired.

Dear All, We want to store automatically documents in completed envelopes from DocuSign to EDMS on Filenet.Has someone experience on this topic ?Many thanksKind regards

Hi Community, I want to use DocuSign for my docgen engine in my salesforce org, i have case, and each case has several service contracts and each service contract is with many contract line items. I am making a document in docusign based on case and want to display a table for each service contract with its contract line item. how can i configure the template in docusign to fetch the data and child data in salesforce? Because i need to send envelope for esignature and maybe the user needs to update a few fields in the document to reflect back in my salesforce.From what i found so far is i need to use apex toolkit with send envelope action. But i dont know how i can configure the docusign template with the merge fields in child and grandchild relationship. And if i use gen, it cannot be used with apex toolkit. My expectation is to send document containing salesforce data, child data and grandchild data and let user insert/update a few fields

I am creating a low code Microsoft PowerApp which uses Power Automate to connect to DocuSign. I want users to be able to upload a document in the PowerApp so envelopes can be sent as if they came from my myself. This would save a lot of admin for myself and would be a great way to collect the right information in the PowerApp.The Power Automate connection to DocuSign would use my login only for all users. Is this OK to do? We have an enterprise licence.

User has been added to docuSign and has the permission of DS Sender.  When trying to send offer letter from SuccessFactors geting the below error message.

Good afternoon everyone! Is anyone here using Power Automate w/ DocuSign?  If so, what are you using it for?  I was asked to look into this and while I think it could work for onboarding employees, that’s really the only scenario I can think of. Thanks in advance,Lindsay

Hello,First of all i’m really new to Docusign and I apologize if my question is super standard, but i did not find any help on the support page. I want to automatize with Make the sending of emails with a document to sign, to every new subscriber that is created into my airtable database.So i want to create an envelope in Docusign with one document to sign but : I don’t want to create a list of recipient now because i don’t know them all yet  I can’t add any field to the word document I uploaded (the drag and drop is not possible)So I’m pretty stuck...

We are looking into integrating Docusign with Open text Exstream which is the communications platform. Is there any documentation which specifies the same? What needs to be provided to Docusign to successfully initiate the Signing ceremony?

Hello,  I created 3 eSignature template from the DAL in Salesforce in sandbox and I need to deploy these templates in Salesforce Production environment which already has the DAL.Is there a way to easily do it? Export templates and re-upload? Package?Thank you, 

Hi, We have integrated Docusign with Salesforce for sending documents, we have one partner who is able to send documents just after the token is recently updated, however after 8 hours we get the the error message: attempt to reference an object: null30. Checking the debig logs it shows : getAccessTokenRequest|"System.HttpRequest[Endpoint=null, Method=null]"|0x37fc0b61I have personally updated the token for other partners and they are able to continue sending envelopes after 8 hours and after the days pass, Ive seen if one of our partners dont send envelopes in a period of 30 days or more the token expires, we update the token and then the issue is no longer present as they keeping sending envelopes or using actively the tool.I dont understand why this is happening every 8 hours. Not sure what we are doing wrong if I have followed the same steps to update the token facing no issue and now this happens unexpectedly.Please advise, thank you

We have a google form that is filled from Slack and goes to Google Sheets, from there we want a template sent out with certain fields assigned to the recipient to fill out. Currently it only sends out an empty template with no fields assigned to the recipient to fill out.