Smartsheet integration issues

Question

Hi All,I have set up a template on docusign and mapped all fields on smartsheet. When I generate the document data is not pulling and fields are blank.Can you advise what the issue might be?Thanks,Angelo

Alejandro.Ramos · Accepted Answer

Hi@Angelo C.,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.We’re sorry that you’re having issues with your Smartsheet integration, but I will point you to the best resources to fix the issue.Based on what you’ve shared here, it seems that the root cause of the problem is likely with Smartsheet. Smartsheet support will be in the best position to help fix the issue., as they own this integration and will have more information on its internal setup.If after going to Smartsheet support you still need assistance from our end, please confirm with them what specifically in your Docusign configuration is preventing them from connecting their application and we will gladly look into the situation as soon as possible.Feel free to let us know if you need further assistance with this. Thank you for using Docusign, we hope you have a wonderful rest of your day! Best regards, Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Angelo C.,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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