Hello, 

Thank you for reaching out here in the DocuSign Community. 

Please check the below:

1 - Check if the user is added to the "DocuSign Setup tab > User Management"

2 - Is there a DocuSign button added to the user's layout?

If the above does not check out, please add the user and button, or if it does, but they still get the error, please go to the troubleshooting page so that you can disconnect the account and reconnect with the same credentials, and have everyone consent again. By doing this, you wouldn't lose anything (templates, user configurations, etc.) unless you connect to a different DocuSign account.

So you would need to "Disconnect Account" and "Preserve users". This way all the users are preserved, but since the new connection creates a new integrator key/instance app, they will all be prompted to authorize upon next use, please view the following article: Disconnect Your DocuSign Account and Preserve User Settings With the Apps Launcher TroubleShooting Tool

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator

I’m having the same issue in my sandbox, but it appears on the Docusign setup tab so I can’t follow the steps you mentioned.

I haven’t even configured anything yet.

I’m also having the same issue in our UAT environment. When I try to log in as another existing user in SF and go to their tab DocuSign CLM tab, I get this error: "Please verify that you have access to DocuSign, responded to all activation emails, and granted consent to DocuSign Apps Launcher."