Powerform link with parameters is failing

Question

We have an Azure Logic App process that uses information from a SharePoint list to create a Powerform link with parameters. Occasionally the links fail with the message “System Error: Your DocuSign request cannot be processed at this time.” We have one use case in which the link seems to always fail. Staff have entered information three times and in all three the Powerform link with parameters is failing. The process is working for other list items. Anyone know of a way to troubleshoot this?

nathaly.monge · Accepted Answer

Hello @gschultz,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear that the link is failing, I understand you created a PowerForm link with parameters taken from SharePoint, is the right?Can you provide the link or the setup you are using? Also, please view the following link:Parameters to Pre Populate Information in a PowerFormLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @gschultz,Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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