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Signed a document last year and I forgot to save it. I can't seem to find it in my account. Please help. 

Hi, I’ve been trying to purchase a subscription plan for 4 weeks now, but I’m always met with this error message on the checkout page. "We're having trouble processing this request, please try again."I’m not able to open a case as well, since my account is now on a free plan. Please help me out! 

Hello - I have a custom integration that scans the Sent folder of a processor’s account for a completed document and moves it to another custom folder.If I click the custom folder, it shows the folder ID in the URL: https://apps.docusign.com/send/documents?folder={folderID}.  However for the Sent folder, it only shows https://apps.docusign.com/send/documents?view=sentYears ago the URL showed as it does with the custom folder with the folder ID, but now it now longer does.  How do I find the folder ID of the Sent folder?  I am switching accounts to a new processor

I would like the new “Show recipient details” option to be set to ON as the default so I don’t have to click it every time I need to see the details. I cannot find this as an option in settings. Please advise.

Hi, everyone!I have a scenario where the data collected in an initial form needs to be used to pre-populate the same table field in a new step using “Create or Upload Doc”.When the data being transferred is a table that contains multiple rows, only the data from the last row is successfully carried over and displayed in the corresponding table field. All other preceding rows are lost during the transfer even though it’s there in the input XML variable:<Witness_Container> <Witness displayName="" displayValue=""> <Name>John</Name> <Email>john@email.com</Email> <Marital_Status key="Single">Single</Marital_Status> </Witness> <Witness displayName="" displayValue=""> <Name>Mary</Name> <Email>mary@email.com</Email> <Marital_Status key="Single">Single</Marital_Status> </Witness>

I’ve been USING docusign for a number of years now as a customer.  Now I’m sending them TO customers.  So far it’s been a really good tool for allowing my customers the freedom to complete a transaction that doesn’t require yet another visit to a store and for me to alter jobs and get a signature for signing off on change orders. Wonderful.To which, I recently had a customer ( elderly, 1st time user ) some how calling me after signing that they some how ended up paying $300 to put the signature on my document.  This raised a large level of concern as I’ve never had a customer have this experience.  I sent myself the same document, but it was as clean as I’d expect it to be, with nothing veering the customer to pay.  I’m supposing that as a first time customer, the site brought them through an onboarding page, where they wandered into signing up for an annual standard subscription ( based on the $300 price tag ).Is there a repeatable way to help new users from ac

Hi there, I am setting up a docusign sending to some recipients through the developer API. Everything works fine but the emails recipients received show a document that can be edited by the recipients. Why is that? none of the fields I have added are editable. (the same thing happens when I test the signing in the docusign UI, meaning issue is not in my code). Thanks for your help 

Can a approvers e-signature be forged/copied?Please I need more info here. Thank you

I have my own DocuSign account. In addition, I can use an approver’s secondary email address (let’s call it “email address A” for convenience), which I received for this process. The approver also has a primary email address (email address B) linked to his DocuSign account.Currently, I am executing DocuSign using email address A and would like to create a guest account for it, but I’m unable to do so. As a result, I cannot set the correct time zone for email address A.Do you think that if email address A were properly registered with DocuSign, I would be able to set its time zone?Email address A does not have its own DocuSign account. However, it appears in the DocuSign template, so any document that uses this template is automatically sent to email address A.

I would like to inquire about the cause of and follow-up actions regarding the DIRCA-2498 incident that occurred last April.The status is indicated only as 'Resolved' below, with no mention of the cause. I would appreciate it if you could inform me of how the follow-up actions proceeded.Thanks.  

In summary, Data Verification will allow you to confirm whether or not data entered into the verification field exists and is in the correct format, but does not confirm that the verified data is associated with the field owner. There are many enhancements to Docusign’s core eSignature program now that Intelligent Agreement Management (IAM) has gone live. One of these features, available to all IAM applications, is Data Verification. This feature allows you to request specific biographic information from a recipient, and Docusign will compare this information against a third-party database to verify that the data entered is accurate. It does this in real time, allowing fo

Hi,As a government entity after a document is signed we must often post it on our county website.  We’ve noticed that the post-signature download pdf looses its tagging.  At least we think that is what is happening.  Thus I have two questions:1st QuestionAssuming the Word document originally uploaded to the envelope meets the following accessibility standards:Alternative text Use of Style Headings Accessible table formatting Meaningful Document Properties Title Properly tagged email and webpage links.Shouldn’t the signed document keep these tags in the signed PDF version?2nd QuestionI’m attaching two post-signed downloads.  When I run the documents through Adobe Pro’s accessibility checker there is one error.  The error is the same for both documents.  Tagged annotations - Failed.  Element 1.Normally I can click on Element 1 and the offending object highlights on the document

I write multiple contracts with 200+ pages for backup, fairly frequently. Due to the current max 25MB restrictions, if the backup exceeds the current capacity, I use another platform for electronic signature, such as BlueBeam. So, what are the benefits to Docusign if another platform can preform the same electronic signature functionality with no size restrictions?

I would like to print out a copy of the E-Sign Act Disclosure in Docusign for Compliance Department review. I am in the Legal Requirement portal where I have selected the preferences, but I do not know how to view a copy of how the Disclosure appears to ensure it meets our regulatory guidelines.Thank you

I have missed DocuSigns because they end up in my Spam Folder.  Is there a work around for this ?

Hi All,  We have rebranded and I have two accounts one with my new email and one with my old email. Is it possible to merge these please? 

Hello, I am currently stuck on a DocuSign CLM workflow solution as a new-er developer. Ultimately I have another system that is sending an API call to CLM to try to move a document to another folder. From what I understand, and from what DocuSign support confirmed with me, is that the CLM API doesn’t have an endpoint that allows you to move documents. So, my next best idea is to use the API to activate a CLM workflow whose only purpose is to move a document to the folder I want it to go to.I can confirm that I am able to start the workflow, as well as see the variable of the document ID that I had passed in with it, however I can’t seem to correctly use the Find Document step(s) to actually find the document using its ID. I have tried the Find Document step, however it doesn’t accept a variable of just the doc ID, it needs a document variable type or path (which honestly doesn’t make much sense to me… If I had a variable of the document or it’s exact path, why would I need to

How do I remove the DocuSign ID that is posted at the top of all documents? I can see many help articles for the old experience, but can't see anything for the current experience.

Not sure if my last question was posted…As I said before, this is not much information on the JavaScript $.ajax call on the DocuSign REST API.  If there was, not much information on it (or even examples).I’m am trying to use JavaScript (JQuery) $.ajax call using a DocuSign REST API.  Even though I tested out on Postman successfully, it does not work using $.ajax (i.e. https://account-d.docusign.com/oauth/token) including the header information and the requested body (note the ${???} represent a placement of the actual values - just to be safe):                    let tkHeader = {                        'Content-Type': 'application/x-www-for-urlencoded',                        'Accep

Hey developers! Have questions about which OAuth grant to use? Trying to get an access token to test our APIs?This month’s AMA is all about OAuth 2.0 authentication at Docusign.The thread is open now through November 25—comment with  your question and I’ll get right back to you (I’m a Senior Programmer Writer at Docusign).To make this more fun, when you add a question, you’ll be automatically entered to win a$100 non-branded gift of your choice from Loop & Tie 🎁Topic for this AMA: Authentication and access tokensOAuth authentication is the foundati

I can't figure out how to password protect a completed DocuSign PDF whilst keeping the 'signed and all signatures are valid' section intact to prove it is an officially completed Docusigned document. Can this be done?  

Hello,I have an envelope template which requires two signers. The first signer are customers that we work with and the second signer is somebody internal whom has to sign off on the document. I want to find a way where the second signer can view the details of the first signer, but when the form is complete, the first signer cannot see the details that was input into the form once they receive their completed copy.Is this possible? How can this be done?

I have a customer who is asking about the "Additional Info" category in Navigator. They've enabled this, but want to understand where this info is input. There isn't a way to input anything in this category in the document details. They also asked about the character limit. If anyone has any info, please let me know. Thanks!

There is an error on my invoice, so I try to contact Docusign Support. But no success.None of the login options on https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases work for me.Choosing “eSignature, IAM Applications, Rooms, CLM, Notary” I get:“Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.”Which brings me back to the open the case page and back to non-functioning login. C’mon guys, really? is it how badly you want to loose customers that you don’t even give them the option to contact you?

Hi, I’ve completed a signed agreement and have received email notification to retrieve my completed document from my lawyer.  I’m a “free” (unpaid) user of docsign while I’ve contracted with an organization that uses the service.  I have used the same email I used to view, review and sign the document and then access my account gain access to the completed document.  When I log in (after confirming access), the “Welcome back” page is presented with NO Agreement visible for me to download.  Reviewing all COMPLETED documents, there are none in my account.  I have NO Envelopes sent, NO Envelopes in my Inbox.   Nothing there.   This was all on FireFox.  I ran the same scenario on Chrome.  Alternatively, I tried the “Alternate Signing Method” which I processed on both FireFox and Chrome and got the same results. I’m here because I can’t get any support.  I tried to access