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8247 Topics
G
Newcomer
gshohaiepNewcomer
asked in eSignature
A Required field is incomplete. TabId: abd948d2-c95a-49c8-9d06-78532a4f5bd1

I am a paid customer of DocuSign. I tried to document to sign, I could not and I got the following error message: A Required field is incomplete. TabId: abd948d2-c95a-49c8-9d06-78532a4f5bd1 I tried to have support to call me and I could not either. They give me 4 options to login: Partner Login DoD Login Insight & Analyzer Login Applications Rooms, CLM, Notary Login I could not sign in to any of these options.

61
M
Community Moderator
H
New Voice
HC967New Voice
asked in eSignature
Need Docusign Forgery Expert ASAP

I was presented with a DocuSign Envelope in 3 pieces: Document 1 Document 2 Certificate of Completion On opening in PDF Document 2 has a visible Envelope ID, and a second Envelope ID layered UNDER the visible ID. The signature on each of the 3 Documents is missing the DocuSign Security Certificate. The Certificate of Completion Time stamps are out of date order. I did not receive a copy of this envelope in my email or in my DocuSign account. When opened in Adobe PDF viewer the signatures cannot be validated. I have reported this to DocuSign security however I have heard nothing back. Can someone point me in the direction of an expert that can validate that this is a forged document? Thanks much!

698
H
New Voice
R
Newcomer
rahmaanNewcomer
asked in eSignature
fraud charge

I am still being charged after I closed my paid account. I had to create a free account just to access this comment page . I DO NOT WANT A DOCUSIGN ACCOUNT , REFUND MY MONEY NOW. How am I getting charged for a paid account that does not exist. I cancelled my account 1 month ago . At this point you are stealing my money.

456
M
Community Moderator
H
Newcomer
Heartly.HarshNewcomer
asked in Salesforce/Apex Toolkit
Next button on the Send with Docusign Action page is not working

After refresh my sandbox with production. Again user is added in the “Docusign Setup”> “User Managemenet”. User has necessary permission set assigned for generates and send document. Now after generate the document, when I hit “Send with Docusign” Action Button. It shows an error toast notification with “Not Found”. After that nothing happens. and Send with Docusign page stays on that page only.What would be the issue

442
M
Community Moderator
U
Newcomer
umar_clickfunnelsNewcomer
asked in eSignature API
Go Live Review declined without any reason

Hi everyone, I need some help with the DocuSign Go-Live process. I’ve been trying to get my Integration Key (5adb2409-a79c-4616-8a0c-79de07f2d449) approved for production for over a month, but I keep getting declined without any reason provided. Here’s what I’ve done so far:✅ Read and implemented all troubleshooting documentation ✅ Tried with multiple Integration Keys✅ Passed automatic review (20 successful API calls, no polling)❌ Go-Live manually declined multiple times (first two attempts took 3-5 days, latest one was rejected within hours)❌ No emails or notifications explaining the rejection I’m stuck and don’t know what else to fix. Has anyone faced this before? How can I get feedback on why the integration is being declined? Any insights would be greatly appreciated!

141
M
Docusign Employee
K
Newcomer
KennethNewcomer
asked in eSignature
Links to guidance documents

Morning Is there a method for adding links to guidance documents on the DocuSign landing page to assist internal users when creating envelopes? These links would allow specific teams to access a set of signing instructions. Many thanks for viewing. Kenneth

60
K
Newcomer
O
Newcomer
oran.redmondNewcomer
asked in eSignature
The Tab formula is not valid. A number numerical tab LocalePolicy does not match the LocalePolicy of another number numerical tab in the same formula.

Hi, I can see that this error has come up a few times over the last year+ but I cannot find any resolution. I am getting it on a template. I’ve gone through the fields and can’t see an issue. Is this a bug? Thanks

142
M
Community Moderator
W
New Voice
Wilberth809New Voice
asked in eSignature
help firme copy

I signed a contract for a bank application and when they sent me the copy of the document I can notice a number under the signature. But after making a complaint to the buyer, he sends me another contract that he does not sign, but it does have the same numbering and the signature is the same as the previous contract, but this new contract also includes another signature that does not have numbering and is repeated several times, but it is very different from the one that does have numbering. How is it possible that different contracts have the same numbering and if it is possible that there is manipulation of the signature of the first contract to attach it to the next automatically, without prior authorization

132
M
Community Moderator
A
Newcomer
ashelangovanNewcomer
asked in eSignature
New Paid User - Cannot Create Support Case

I’m a new docusign paid user and when I tried to raise a support ticket to get this option “Enable including the Envelope ID on the document” enabled, I’m facing this error saying my plan doesnt support opening cases. Not sure what is wrong?

192
M
Community Moderator
M
Newcomer
MTMNewcomer
asked in eSignature
help with contract for deed

I am trying to create a contract for deed, but am not having much luck. how do i create this form?

42
M
Community Moderator
K
Newcomer
keenercNewcomer
asked in Web Forms
Web forms

I am trying to develop a web form that allows someone to choose to change or cancel and if cancel, then given the option to start something else. For example, we have retirement contributions that we would like the employee to be able to cancel current contribution and start another type of contribution on the same form without having to complete the form twice.

62
M
Community Moderator
A
Newcomer
ArunNewcomer
asked in Microsoft
How to change the Size of Signature through PowerAutomate

I am sending envelope for signature through PowerAutomate. By default signature size is 100%. How to increase the size of signature to 150% through Powerautomate. As I checked I didnt get any option to increase the size in Power automate.

122
M
Community Moderator
K
Newcomer
KatieggNewcomer
asked in eSignature
How to reorder pages in a template

How can I reorder pages in a template? I found this Reorder Documents but it did not work. I have placed a ticket. Thank you.

72
M
Community Moderator
V
Newcomer
VZ AdTech OÜNewcomer
asked in Payments
Assistance with Invoice Name Change

Good afternoon, I couldn’t find an option on the website to update the company name on the invoice. Could you assist me with this? I need to update the invoice to reflect the name VZ ADTECH OÜ instead of Grogu Media Solutions (previous company name). Thank you in advance for your help! Best regards,

182
M
Community Moderator
M
Newcomer
mr_stanislav123Newcomer
asked in eSignature
The data is blurred after loading the document.

I use PDF files and fill them out before uploading them to DocuSign for sending. I set where the signatures should be, send the document, then open it from the email—but the information I entered is erased. I tried sending another envelope. I entered the text in the right places in DocuSign app, placed the signatures, and sent it. However, when I opened the document from the email, the information I typed through DocuSign was erased again. I do not have the option to open a New Case. I have one free envelope left, but after multiple attempts, DocuSign continues to erase the information in my document. How can I contact support regarding this issue? Additionally, how can I request a refund for documents that were damaged due to DocuSign?

402
M
Community Moderator
H
Newcomer
HardwareParkNewcomer
asked in Web Forms
Template Fields Missing From Webform Mapping

I am creating a Webform from a very simple template. The template has fields as shown below. The user selects “Individual” or “Entity” in the Signing As dropdown, then the fields for the respective block are shown. When I create a Webform from this template, none of the template fields except Signing As show as mappable fields (see below) despite having Webform entry fields for all of the required data. How can I have Name, Company, and Title show as mappable fields in the Webform creation tool? I have tried removing the conditional logic from the template and recreating the Webform but get the same result.

152
M
Community Moderator
A
Newcomer
Aest91Newcomer
asked in eSignature
Wrongly Charged & Poor Customer Service

I cancelled my Docusign plan that I’ve had for years in preparation for my maternity leave and not needing the service during that time. I cancelled with plenty of time before my annual renewal was due and received confirmation of such. I have now been charged for another year out of the blue, with not even an invoice to show for it. As I am now on a free plan, I can’t contact anyone to resolve this issue and have been going round in circles trying to figure out how to resolve this. I even resorted to calling sales and they said they would put a case in for me, which they didn’t end up doing. When I called up again to check in, the woman on the phone was rude and dismissive. I would like a refund asap but am at a loss to figure out how to do so.

185
M
Community Moderator
K
Newcomer
Kbnax2025Newcomer
asked in eSignature
PowerForm – Preventing Completion Message for Interim Signers

Hi, I've created my first PowerForm, which requires three signers to complete. However, after each signer submits their part, a completion message pops up. Since the first two signers won’t have the final document, I want to prevent any confusion. Is there a way to disable this message? I typically work with WebForms, so I’m unsure if this is a setting that can be adjusted. Any guidance would be appreciated!

81
M
Community Moderator
Pawan Gangwani
Rising Star
Pawan GangwaniRising Star
asked in CLM
Update the Next Signatory in CLM Attribute: To who signature is pending

Hello Community! I want to update the attribute in CLM with the pending signatory or signatories. At wait for signature step getting the updated audit logs. Example: There are 4 signers for the agreement. Initially, I can update the status to show that the signature is pending from all 4. However, if the first signer signs the contract, I want the attribute to be updated, indicating that the signature is still pending from the remaining 3 signers and same will continue. Thanks in advance!

121
Pawan Gangwani
Rising Star
SanalVenu
New Voice
SanalVenuNew Voice
asked in CLM
Check field properties on Intake form

Is there a way that i can download a csv or xml or report for a configured intake form and review the field properties set for all the fields in an intake form?

153
Pawan Gangwani
Rising Star
M
Newcomer
MMaxwellNewcomer
asked in eSignature
Missing Account

What happened to my account? I went to login and it said that I don’t have an account with you under that email even though I have an annual subscription. I created a new account under the same email and all of my templates and agreements are gone.

184
M
Community Moderator
M
Newcomer
Mayo ClinicNewcomer
asked in Docusign Admin
Missing Search Fields

How to rectify a user’s access when they do not have anything noted in their left-hand menu list? Attachment provided.

112
M
Community Moderator
L
Newcomer
LisaMNewcomer
asked in eSignature
Overcharged - Partial Refund

On March 10, I changed my plan to 1 seat with 100 envelopes. On March 11, DocuSign charged me for 2 seats and 200 envelopes. I have been trying to find a way to get a partial refund, but of course, like other posts, you can’t talk to anyone to help. The website takes you around in circles and the Bot is of no help. Has anyone found a way to get a partial refund on their account?

213
M
Community Moderator
F
New Voice
FendriNew Voice
asked in eSignature
Access to DocuSign at the same time, but different location

Hi DocuSign Expert, Need your help for this condition below. If I and my colleague have same email to log in to DocuSign, could we do log in and use DocuSign and send envelopes together at the same time? Note: we are in the different region, example I am in Asia then my colleague in USA. Thank you.

152
M
Community Moderator
J
Newcomer
JonathanCarrollNewcomer
asked in eSignature
In person + witness

We have access to In Person Signing. We have access to e-Witness. How can you conduct an In Person signing in combination with a witness (probably the host)?

72
M
Community Moderator

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