What is the recipient limit on a DEVCENTER_DEMO_RESTRICTED_JUNE2025 account, and can it be extended?
Hi, I'm building an integration against a developer demo account and I've run into RECIPIENT_LIMIT_EXCEEDED. I'd like to understand the limit before deciding how to move forward.
The account is on the plan DEVCENTER_DEMO_RESTRICTED_JUNE2025, which I got from GET /restapi/v2.1/accounts/{accountId}/billing_plan. It was created a couple of days ago and sent around 19 envelopes, mostly with 4 to 6 recipients each. Now every send fails with:
{"errorCode":"RECIPIENT_LIMIT_EXCEEDED","message":"You have reached the maximum number of recipients permitted for a single transaction in your account. Please ask your administrator to increase your limit."}
It is not a per envelope problem. I reproduced it with a direct API call creating an envelope with a single recipient and "status": "sent", both as a signer and as a certified delivery, and both return the same 400. Envelopes sent earlier that same day went through fine, so it looks like a cumulative allowance rather than a per envelope cap.
Three questions:
- What exactly is the limit on this plan? Is it a number of recipients per envelope, a cumulative total, or a rolling window? I could not find it documented anywhere, and it is not exposed in the account settings the API returns
- Does it reset on its own, and if so, how often?
- Is there any way to extend it on a demo account? The message says to ask an administrator to increase the limit, but I am the account admin and I cannot find that setting anywhere
The reason I ask is that we set up a whole integration environment against this account and it became unusable after two days, so I would like to know whether that is expected before setting up another one.
Thanks.
Back to Docusign.com

