New Voice

Question

error message

Forum|Forum|21 days ago
August 31, 2026
6 replies
40 views

When trying to download the envelope, it fails - error message displayed.

{"errorCode":"COMBINEDDOWNLOAD_UNABLETOGENERATEPDF","message":"Não foi possível gerar PDF combinado. Por favor, baixe os documentos como um arquivo."}

Bug IM-39704?

Docusign Support

N

Noralynn.Niduaza

Community Moderator

Hi @BRMOREIREL1,

We appreciate you reaching out to the Docusign Community, and we’re glad to help you!

I’m sorry to hear that you are experiencing an issue downloading the documents.

This error can occur when the combined file size of the documents in an envelope exceeds the 100 MB download limit. As a workaround, you may need to download or archive the documents separately rather than downloading the entire envelope as a combined file.

Link for reference: Download and print a document that you received

I hope this helps! Please let us know if you continue to experience the issue.

Best regards,

Noralynn | Docusign Community Moderator

If this helped. Feel free to Like👍and click "Best Answer."

B

BRMOREIREL1

Author

New Voice

Hello, the file to be downloaded does not exceed 100 MB. However, I am unable to upload HTML files larger than 3 MB.

N

Noralynn.Niduaza

Community Moderator

Hi @BRMOREIREL1,

Thank you for your response and for providing additional information.

Upon checking, the 5MB limit applies to the email attachments not necessarily to the HTML files uploaded. To further investigate, could you please provide the following information:

The exact error message or screenshot.
The HTML file size and file extension.
How are you trying to upload the HTML? (eSignature web application, API, or an integration)
Provide the Envelope ID (f there are any)
Browser, operating system, and account environment/server, if known.

I look forward to your response.

Best regards,

Noralynn | Docusign Community Moderator

B

BRMOREIREL1

Author

New Voice

Oi, até 12/08/26 os arquivos estavam fazendo upload normalmente, mas em 13/08/26 esse erro começou a aparecer ao tentar enviar arquivos maiores que 2Mb. Se eu converter o arquivo HTML em PDF, posso enviar o envelope, mas ao tentar baixá-lo, o erro da primeira mensagem aparece. Anexadas estão imagens com o tamanho do arquivo e o erro mostrados. Vários usuários também não podem enviar arquivos.

ID - ********-****-****-****-******eeeff

N

Noralynn.Niduaza

Community Moderator

Hi @BRMOREIREL1,

Thank you for getting back to me and for providing additional information.

The issue you are currently experiencing requires further investigation to determine the underlying cause of the error. We recommend submitting a Support case through the Docusign Support Center so our technical support team can conduct review, investigate the issue, and identify the appropriate resolution.

We truly appreciate your time and effort in helping us better understand the issue.

Best regards,

Noralynn | Docusign Community Moderator

N

Noralynn.Niduaza

Community Moderator

Hi @BRMOREIREL1,

I hope you’re doing well and having a great day!

I wanted to see how things are going on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. We’ll always be here to help!

Best regards,

Noralynn | Docusign Community Moderator

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