Recipients on hold

Question

HiI have but an recipent on hold for tomorrow, but now I need to send the document now.How do I remove the Hold on??Thanks in advanvce!!

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.I understand you would like to remove the delay on one of your recipients.You can apply changes to any envelope or recipient that has not been marked as completed.Once a recipient completes their action (or the envelope), the system will not accept any further alterations.Regarding the delay, if the recipient with the delay is next in the signing order, then the dates can not be changed nor deleted.You can find more details regarding how to correct an envelope, here:https://support.docusign.com/en/guides/ndse-user-guide-correct-documentsLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

dsmall · Answer

When will DocuSign fix this flaw? There needs to be a way when correcting an envelope to correct the delay. If the delay is 30 days, there should be a way to shorten it if needed. Not having this ability is not acceptable. We should be able to correct it to move the envelope past the delay by changing the delay time if necessary.

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