Unable to cancel free trial due to DocuSign billing/support errors

Question

I am requesting cancellation of my DocuSign free trial before it expires. I have attempted to cancel through Admin > Plans and Billing, but the DocuSign billing page returns ERR_HTTP2_PROTOCOL_ERROR. I also cannot access the Support portal because my trial account is not being allowed to log in.

Please treat this message as my formal request to cancel the trial and prevent any paid subscription or charge from occurring. Please confirm cancellation in writing.

Jenny.Martin · Answer

Hi there ​@amaclagan,Thanks for reaching out to the Docusign Community!We’re sorry to hear you’re having trouble canceling your free trial and accessing Support. We understand your concern about avoiding an unintended charge.Since you’re receiving an error, please try the following basic troubleshooting steps:Clear your browser’s cache and cookies.Try accessing the page using a different browser or an Incognito/InPrivate window.Try a different device or internet connection.If you’re using a VPN, try disabling it.If the issue persists, please reach out to our Live Chat Support for assistance with your trial cancellation.If you’re still unable to access Live Chat or need further assistance, please send us a private message with your name, email address, and account ID so we can look into this further.Please note that, as this is the DocuSign Community, we’re unable to directly cancel or make changes to your account from the public forum. Please also avoid sharing your account details publicly in this thread.We hope we can get this sorted out for you!Best Regards,Jenny |Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.